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Job#: 1320498

Job Description: If you're interested in this employment opportunity, please send your resume directly to

Job Title: Sr. Telecom Support Engineer

Job Summary: This position requires experience with application development and Redhat/HP-UX Linux and hardware skills working in a Telecom support organization and OpenStack environment.

  • Trouble Case Management. Troubleshoot complex computer system issues and manage trouble tickets in a 7x24 work environment with periodic on-call responsibilities (approx one week per month on-call, with the remainder being standard North American day shift work).
  • Working within a high-performing team accountable for Server Maintenance, Patching, & Break/Fix activities (problem diagnosis, troubleshooting, repaid ir, and resolution of systems affecting and impairing user functionality).
  • Software development skills (ideally HPE Internet Usage Manager - IUM). This is a DevOps position in which the participants often build and correct configurationandell and provide operational support.
  • Ability to work in a dynamic, fast-paced environment, working independently and proacleadingly, leading others as required, and being adaptable (able to deal with change). Abiconduct to conduct meetings and communicate effectively (written and verbal) with peers, clients, and management.
  • Participates in and enforces server management best practices and security policies.
  • Provides support for the most complex technical issues and initiatives related to large-scale applications, systems, sand bases, specialized technical products, and services.
  • Uses or creates diagnose, ic, simulation, and other tools to maintain, troubleshoot and restore service or data to systems.
  • Assess changes for risk to production systems and ensure quality, security, and compliance requirements are met for suppocreateeaupdate, create, update and test the business continuation plan.
  • Monitoring the performance of the system hardware and software. Iso, lasting, correcting and improving operational efficiency through changes to the software packages or reconfiguration of hardware.
  • Performing appropriate Change Management and Incident Management duties to comply with IT policies and procedures.
  • Review security at the system level and provide recommendations for improvements.
  • 5 +years of experience with Complex Computer Systems - Trouble Investigation Experience in a Telecom Computer Systems environment.
  • 5 +years of experience with Trouble Resolution and Source/Root Cause Analysis including log file analysis
  • 5 +years of RedHat/HP-UX Linux experience
  • Software Development background/experience
  • Experience with Trend analysis & Graphing tools
  • Experience with On-Call Shift Rotations
  • Experience with Structured Query Language (SQL)
  • Technical Leadership and strong communication (verbal and written)
Highly Preferred Skills/Experience:
  • Openstack / OpenShift experience desirable
  • Hardware/Firmware HPE C7000, SAN config, cluster config, and data backup experience.
  • Database awareness (Oracle, Couchbase, Oracle Times Ten)
  • HPE Internet Usage Manager (IUM) experience (highly desirable)
  • DevOps Support Tools experience desirable (for example Ansible, Python, Prometheus, Grafana)
  • Agile awareness/experience
Soft Skills:
  • Proactive Investigative mindset
  • Strong critical thinking skills
  • Excellent English communication skills, including the ability to describe and tailor communication of complex system problems in an understandable manner for management, clients, and other technical resources.
  • Strong documentation skills
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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