-
ID
#44885552 -
Job type
Permanent -
Salary
TBD -
Source
Bank Of America -
Date
2022-08-14 -
Deadline
2022-10-13
Production Services Specialist II
Texas, Plano, 75023 Plano USAPermanent
Vacancy expired!
Job Description:
The individual will be a part of Production Support team to support applications running on mainframe Z/OS and Midrange. Below are the responsibilities. Provide incident and problem management services, as well as communications for all high priority production impacting issues. End to end Level 3 production support for the applications assigned. React quickly to production Abends/issues, fix the issue and restore the application to BAU as soon as possible to meet critical SLA/OLA. Creates, updates, completes Remedy tickets for all production events. Manages triage events for all severities, drive to restoral and root cause identification. Supports change, supervise production implementation. Analyze issue, identify the root cause, suggest fix and create design for development team to install the fix. Must demonstrate a commitment to the customer experience and challenge the status quo to protect or restore the experience. Accountable for overall stability for the LOB supported. Identify improvement opportunities and ensure Corrective Action Records are documented and completed.What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.We'll help you:- Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
- Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
- Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
- Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
- Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.
- Unfailing belief in responsible growth
- Dedication to supporting the communities we serve
- Involvement and support of dozens of Employee Network Groups
- Continuous training and development to help people succeed, regardless of their background or experience
- A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
- Fostering internal mobility to grow and retain talented teammates
Vacancy expired!
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