Assistant Operations Manager - Service

Rush Enterprises, Inc. is the largest commercial vehicle dealer group in North America. With over 200 locations distributed from coast to coast. We have numerous businesses and brands within the Rush Enterprises portfolio. We are the premier full-service solutions provider to the commercial vehicle industry.The Assistant Operations Manager - Service is responsible for providing leadership to the Operational Departments at the Company’s dealership locations and promoting consistency across the dealership network from a customer perspective.Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable local, city, state and federal laws and statutes. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; reviewing and disciplining employees; addressing complaints and resolving problems Assist Divisional Director in the establishment, communication and confirmation of ongoing understanding of the key performance metrics for dealerships operations, aligned with the defined Strategic Plans and financial objectives (including asset management) Drive accountability and achievement of dealerships departmental financial goals and work with underperforming locations on action plans to meet objectives Develop and improve Operations policies and procedures. Ensure these policies and procedures are understood and followed by departmental personnel Conduct ongoing process improvement projects that drive operational efficiencies, reduce costs and improve customer experience. Lead change management to leverage these improvements across the entire network and drive consistency. Ensure that best practices are implemented within the operational departments at the Company’s dealerships Assist Divisional Director by representing Rush Truck Centers as the face to Operations for your division’s OE. Be the conduit of communication and maintain awareness of manufacturer programs and policies to ensure dealership department employees are educated about these programs and policies Assist managers in resolving complex issues with customers and manufacturers Drive sales performance expectations to attain budgeted goals Mentor managers and support them in developing career development curriculums for department employees. Assist them in establishing individual performance metrics and reviews for accountability of all department personnel Must be willing to travelBenefits:We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity

Basic Qualifications and Attributes: Bachelor's degree preferred Minimum of 5 years operations or related experience Valid driver’s license; insurability with Company’s insurance carrier Must have strong interpersonal and communication skills It is required that the individual is accurate with good time management and organizational skillsEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.