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    MD Anderson Cancer Center
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Lead Services CoordinatorThe University of Texas MD Anderson Cancer Center is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2020-21 rankings. It is one of only 45 comprehensive cancer centers designated by the National Cancer Institute.MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its Greater Houston area locations. While MD Anderson - West Houston treats all types of cancers, the faculty has particular expertise in the diagnosis, treatment and management of the following cancers: Breast; Colorectal; Dermatology and skin; Endocrine; Genitourinary; Gynecologic; Head and neck; Neurologic; Thoracic.Ideal candidate must have an Associate's degree. Five years of relevant work experience to include two years in a in a project coordination/lead/supervisory capacity. With preferred degree, three years of required experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.SUMMARYSchedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders. Communicates pertinent information regarding appointments, scheduling, and prepayment to families, physicians, team members, and other patient care areas. Arrives patients for appointments which may include collection of co-payments and validation of patient insurance and demographics. Prepares and maintains daily appointment templates and/or patient records in One Connect. Demonstrates proficiency working in all required One Connect applications (i.e. Cadence, Welcome Kiosk, MyChart, schedule orders workqueues, and in-basket messaging pools). Responds to MyChart messages and phone calls in a timely manner.Follows standard operating procedures for institution and center.JOB SPECIFIC COMPETENCIESService Excellence Provides service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:Safety: Provides an environment of well-being for patients, their families and other stakeholders

Courtesy: Creates a positive, compassionate, individual experience through communication and teamwork by addressing the needs, wants, stereotypes and emotions of each person

Accountability: Applies expertise and commits to the highest level of service and accepts responsibility for the result

Efficiency: Delivers seamless operation of systems and processes in a timely manner

Innovation: Advances knowledge and patient care in a solution-oriented environment that is conducive to learning and encourages acceptance of new research, techniques and technologies.

Communication Patient/Family & Multidisciplinary Team Interaction:Greets, orients and answers questions

Advises patients and family members of available services

Schedules provider appointments, diagnostic tests, procedures, and treatments

Assists in maintaining a safe environment for patients, co-workers, and visitors by performing environmental rounds

Takes patient photos and initiates patient arm bands for identification ensuring accuracy and patient safety

Coordination of Care:Accurately schedules patient appointments from patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of appointments

Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates

Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging

Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.

Schedules orders based on designated procedures defined by leadership; seeks clarification of orders, when needed.

Ensures that scheduling actions needed, based on patient appointment reminder responses, and are completed daily, as assigned.

Record Maintenance:Prepares patient materials and documentation according to established procedures.

Uses all functions of One Connect to ensure efficient scheduling and record maintenance.

Prepares and maintains daily appointment templates and/or patient records electronically and/or manually as directed

Updates relevant patient information in order to maintain an accurate and thorough patient record

Protects the security and confidentiality of patient information at all times

Financial Activities a. Reviews and collects patient payments, including co-payments, deductibles, and other pre-payments required for services renderedUpdates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services

Reconciles One Connect cash drawer on a daily basis and immediately reports discrepancies to leadership

Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual

Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing

Ensures coordination of benefits and assignment of Hospital Account Record (HAR)

Supervision/Coaching/Mentoring of PSCs a. Supervises the daily activities of front desk operations personnel.Reviews PSC coverage on a daily basis and makes assignments or changes as needed

Regularly reviews PSC clinic assignments and makes recommendations for changes based on the needs of the clinic and patients

Monitors scheduling work queues, work lists, in-basket pools and dashboards, adjusts staffing to ensure accuracy and timeliness

Recruits, orients and trains new employees; assists with preparation of justifications for incremental positions

Coordinates the training of all new PSCs to ensure that they are properly trained and understand all duties and responsibilities; also coordinates training for existing PSCs when needed such as refresher training or when a new process is implemented

Helps to ensure that all scheduling issues among PSC team are resolved in a timely manner

Proactively seeks ways to make process improvements and increase patient and provider satisfaction

Completes annual performance evaluations for PSCs.

Other duties as assignedREQUIREMENTSEducation: Associate's degree.Preferred Education: 2 Year College DegreeCertification: NonePreferred Certification: NoneExperience: Five years of relevant work experience to include two years in a project coordination/lead/supervisory capacity. With preferred degree, three years of required experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.Preferred Experience: Preferred: Associates's Degree from an accredited university or college, preferably in Health Services Administration or Business and customer service experience in a healthcare area.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional InformationRequisition ID: 144722

Employment Status: Full-Time

Employee Status: Regular

FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)

Work Week: Days

Fund Type: Hard

Remote Work: Onsite

Pivotal Position: No

Minimum Salary: US Dollar (USD) 34,000

Midpoint Salary: US Dollar (USD) 43,500

Maximum Salary : US Dollar (USD) 53,000

Science Jobs: No

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