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ID
#15568902 -
Job type
Contract -
Salary
$10 per hour -
Source
Collabera -
Date
2021-06-18 -
Deadline
2021-08-17
Support Engineer
Texas, Irving, 75039 Irving USAContract
Vacancy expired!
Title: Exchange/Outlook Support EngineerDuration: 18 monthsLocation: Remote – EST/CST/PSTResponsibilities:
- To represent client with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing products and technologies.
- To demonstrate customer engagement skills, managing customer needs directly.
- To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers to developers and architects, as well as executive-level management.
- To thrive in a fast-paced, dynamic environment.
- To be flexible with your schedule as hours will be based on business needs.
- To be able to multi-task and yet deliver results consistently.
- To be a Self-starter with a strong bias for action.
- To be able to articulate potentially complex technical problems in a simple way
- To provide constructive feedback and new ideas that will potentially add to team’s success.
- To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.
- To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
- To constantly be available for case assignment and initial response as per client support case management standards.
- 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in products like Outlook, TMG, IIS and Windows servers OR 3+ years of Level3 support experience in Outlook versions (2013, 2016), 2019) in addition to strong demonstrated knowledge in products like Exchange and Windows servers.
- 1+ year of experience for collecting, reading and analyzing network traces and product logfiles.
- 1+ year experience applying a logical and methodical approach for problem solving.
- Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.
Vacancy expired!
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