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  • ID
    #15568902
  • Job type
    Contract
  • Salary
    $10 per hour
  • Source
    Collabera
  • Date
    2021-06-18
  • Deadline
    2021-08-17

Support Engineer

Texas, Irving, 75039 Irving USA
 
Contract

Vacancy expired!

Title: Exchange/Outlook Support EngineerDuration: 18 monthsLocation: Remote – EST/CST/PSTResponsibilities:

  • To represent client with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing products and technologies.
  • To demonstrate customer engagement skills, managing customer needs directly.
  • To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers to developers and architects, as well as executive-level management.
  • To thrive in a fast-paced, dynamic environment.
  • To be flexible with your schedule as hours will be based on business needs.
  • To be able to multi-task and yet deliver results consistently.
  • To be a Self-starter with a strong bias for action.
  • To be able to articulate potentially complex technical problems in a simple way
  • To provide constructive feedback and new ideas that will potentially add to team’s success.
  • To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.
  • To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
  • To constantly be available for case assignment and initial response as per client support case management standards.
Basic Technical skill set required:
  • 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in products like Outlook, TMG, IIS and Windows servers OR 3+ years of Level3 support experience in Outlook versions (2013, 2016), 2019) in addition to strong demonstrated knowledge in products like Exchange and Windows servers.
  • 1+ year of experience for collecting, reading and analyzing network traces and product logfiles.
  • 1+ year experience applying a logical and methodical approach for problem solving.
  • Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.

Windows,Outlook, Troubleshooting,Exchange,Active Directory

Vacancy expired!

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