Service Technician

Do you gravitate to what is familiar to you? Do you prefer a stable environment? Do you see yourself as predictable and consistent? Can you set a watch by your timelines? Are you highly accountable and dependable in the manner you consistently do your tasks? Once you learn your trade or personal interest, do you find yourself steely dedicated? Do you find once you are dedicated to things such as golf, fly-fishing, gardening, or cooking that you usually outperform others? Do you like to take on a single task, start on it, complete it, and then put it away? Do you enjoy a work environment that has structure and harmony?

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is seeking a qualifiedService Technicianto be accountable for meeting Frazer’s Service Department goals. This person will need to gain the respect and trust of their team members while working collaboratively with other Frazer department teams.

TheService Technicianwill use their knowledge and skill to ensure that customer’s needs are met, through active listening and a consultative approach to problem-solving that results in a profitable service center, accurate service orders, and positive customer feedback while reducing the customer’s downtime through quick and effective maintenance and repair.

What Is a Week in the Life of the Service Technician Like?

-Actively live out Frazer Core Values while working with Frazer employees, vendors, and customers to help achieve team, department, and corporate goals.

-Learn and reinforce safe and proper work procedures while actively following Frazer Safety programs and other policies outlined in the Employee Handbook.

-Learn the processes in place to maintain and manage the external customer service process and develop ideas to improve those processes.

-Actively pursue enhancements by recommending policy and process changes to improve effectiveness or efficiency for service through issues that are seen in service on the existing product.

-Build internal relationships that produce an open communication line between service, distribution, engineering, and other teams.

-Be at the work center with personal protective equipment and tools ready to work at the start of your shift.

-Work quickly, accurately, and respectfully at all times.

-Ability and willingness to work overtime if needed.

-Ability to diagnose, maintain, troubleshoot and repair 12 volt and 120 volt electrical systems and their components such as generators, air conditioner, power supplies, relays, compressors etc.

-Ability to read prints, sketches, or plan for information pertaining to the type of material required, such as aluminum, wallboard etc. and dimensions of area to be completed.

-Ability to layout, position, align and fit components together using rule, square, or other tools.

-Ability to assemble cut and shaped materials and fasten them together with screws, rivets, staples, glue, caulk, sealant, tape, bolts, nuts, and other fastening means as needed.

-Ability to install insulation, flooring material, trim pieces, plexiglass, glass track, wall coverings, fixtures, hardware, latches, and numerous other miscellaneous items related to completing various types of modules.

-Ability to cover subfloor with vinyl or other flooring material using relevant fasteners.

-Ability to install insulating material inside walls; attaches paneling, or other materials to ceiling and walls.

-Ability to fit and install prefabricated window frames, doors, weather stripping, interior and exterior trim, and finish hardware such as locks, latches, handles, and other miscellaneous hardware.

-Ability to clean, detail, vacuum, or otherwise attends to the finished look required of the area. Uses solvents, cleaners, adhesives, adhesive removers and other products in closed and open environments.

-Ability to cut, form, grind and layout materials, then assemble using welding, gluing or other fastening techniques.

-Ability to weld, bolt, clamp, screw, rivet, staple, glue, caulk, seal, tape and uses other fastening means as needed to secure parts in position.

-Ability to Read and understand prints, instruction, manuals, verbal instructions, and related literature to accomplish required jobs.

-Ability to use tools, welders, test equipment, fastening equipment, jacks, creepers, and other items to perform required tasks.

-In the case of the air conditioning mechanic, ability to be able to perform all installation, service, and troubleshooting required for R-22 systems.

-In the case of the electrical area: ability to connect power cables to equipment, such as electric motors, air conditioners, generators, and install electrical circuits.

-Capable of performing small engine troubleshooting and repair using the proper tools that are required.

-Observes and follows safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family. To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee-Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

-Health Care Insurance (100% paid for by the company for all employees)

-Dental Benefit options

-401k plan with a company match!

-Disability Insurance

-Paid Time Off that begins accruing your first day of employment

-Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!

-Self-serve micro market on site for lunch and snack choices

-Flexible Work Schedules

-Professional development and skills training

-Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few skills that theService Technicianat Frazer should have…

-Ability to focus on procedures, working conditions, physical demands, or degrees of attentiveness without loss of efficiency or composure.

-Hold yourself accountable to the task and the quality of work that is expected.

-Prepares accurate verbal and numerical records; and complies with precise instruments and specifications for materials, methods, procedures, and techniques to attain specified standards.

-Solves problems, makes evaluations, or reaches conclusions based on subjective or objective criteria, such as the five senses, knowledge, past experience, or quantifiable or factual data.

-Must maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, subordinates, co-workers, management and company officers while being informative and dedicated with the subject at hand.

-Must have a high degree of patience while being able to perfect the task given.

Software Knowledge

Also, here are a few software packages that theService Technicianwould eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.

-Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)

-Enterprise Resource Planning (ERP) systems

Oh, and $alary

Of course, we didn't forget the salary… Frazer offers competitive pay and this role will start with a salary between $18.00 - $28.00 per hour, depending on education and experience.

Work Schedule

The Service Technician will workMonday - Thursday, 6:00 AM - 3:30 PM and Friday 7:00 am - 11:00 am, with overtime or weekend work as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

-Online application

-Resume and optional cover letter

-Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!