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  1. Jobstinger
  2. Texas
  3. Houston
  4. Technical support
  5. IT Technical Support II
  • ID
    #17799996
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    Weaver and Tidwell, L.L.P.
  • Date
    2021-08-02
  • Deadline
    2021-10-01

IT Technical Support II

 Texas, Houston, 77001 Houston USA
 
Permanent

Vacancy expired!

Position ProfileWeaver is looking for an individual to fill the IT Technical Support I or II role in our growing internal IT department. This individual will assist firm employees with application, software, hardware, network and telephone questions. This person will receive and log customer interactions for incidents, services requests, and inquiries. They will also serve as an escalation point for issues that cannot be resolved by level 1 support. They serve the firm as a member of the Service Desk team and participate in the rotating on call system.The Technical Support role will be responsible for providing tier 1 and 2 support for low to medium complexity issues, and facilitating and carrying out communication of service outages (planned and unplanned). They will identify and resolve IT related issues via telephone, email, remotely or onsite in a timely, customer-focused manner. They will also assist the IT Team with patches, upgrades, setup and roll out of equipment upgrades, as well as maintain software and hardware inventory control.

Education and Skills
  • Degree in Information Technology or related preferred
  • 2+ years in a company’s technology department required
  • Excellent customer service skills and willingness to work with a team
  • Ability to learn programs quickly and adapt to a changing environment
  • Knowledge of MS Office 365 preferred
  • Manages time effectively and can multitask
  • Takes ownership of higher level technical issues
  • Professional appearance, and excellent written and oral communication skills
  • Strong customer service skills are essential
  • Ability to multi-task and take direction
  • Solutions oriented and works well under pressure

Weaver is an Equal Opportunity Employer

Employee Referral Program Eligible

Vacancy expired!

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