Patient Relations Rep Full-time (1st shift/Days)

At Houston Methodist, the Patient Relations Representative position is responsible for serving as a liaison between patient/family members, all hospital departments and administration. This position acts professionally to identify and resolve problems as expressed by patients ensuring the receive care in a humane manner for all the services and care to which he/she is entitled. The Patient Relations Representative position maintains the required complaint and grievance documentation and logs them timely and appropriately and interacts with leadership to obtain necessary information to comply with the grievance policy and state requirements. The position is visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests if called upon, assisting in resolution of complaints or concerns timely and effective, maintains excellent communication skills and participates on hospital/System committees as requested, as well Methodist Experience initiatives.