Customer Support

Job Description

We are looking for dedicated Customer Support personnel to handle customer inquiries, solve their tough day to day problems, and put a smile on our customer's faces. Responsibilities will be to accept complaints as an interface between customers and our company. Therefore to check whether the problems are solved sustainably and whether our current customers are satisfied with us and our services are as essential, including bringing new ideas and think about how we can improve our customer support with the tools optimize the entire process.

Salary range: $36000 - $48000 per year

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Qualifications

• High School Diploma or GED.

• Experience creating and maintaining productive client relationships is a plus.

• Able to implement solutions to general and specific customer concerns.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational skills and record-keeping skills.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Proficient in Microsoft Outlook, Microsoft Word, and Excel.

• Good problem-solving ability.

• Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

Additional Information

• This is not a remote job.