Customer Service Assistant

Job Description

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints.

Salary range: $39000 - $49000 per year.

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or an administrative role
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills
• Flexible schedule

Additional Information

• This is not a remote job.