Bilingual Customer Service Representative

Description A company in North Houston is looking for a Bilingual Customer Service Rep on a contract to hire basis. This will be an in-office role working Monday-Friday from 8AM-5PM. If you are interested and qualified in the below, please apply today!General: The Customer Service Representative is responsible for administering all aspects of sales contracts and shipments for US and Canadian accounts to ensure on time shipments, routing, tracking status, and export customer satisfaction.Duties & Responsibilities Required:Serves as point of contact from start to finish for orders received on accounts assigned.

Answer customers’ questions about products, availability, tracking, and order status.

Process orders based on account routing protocol and delivery dates requested.

Create commercial invoices for all Canadian shipments being exported.

Keep track of orders received via email, fax, True Commerce and SAP.

Update pending orders daily with carrier and tracking pro numbers.

Study all or new routing updates for each account assigned.

Reply to info web emails regarding warranty inquiries within a 24 hour time frame.

Process miscellaneous orders for warranty replacements.

Create (RMA) Return Merchandise Authorization numbers for accounts upon receiving.

File all orders that have been processed.

Perform other duties as needed or requested.

Experience:

1 + years’ experience in retail sales/order entry.

2 + years’ experience in customer service.

SAP and True Commerce experience preferred.

Requirements

Skills Required:

Strong knowledge of Microsoft Office (Excel, Word and Outlook)

Ability to build strong rapport with customers.

Excellent communication skills.

Strong organizational skills required.

Good phone etiquette.

Good analytical skills.

Ability to work with difficult customers on the phone or email.

Exhibit exemplary customer service skills.

Ability to type 50- 55 WPM.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .