ID
#32581292
Job type
Permanent
Salary
Depends on Experience
Source
T and T Consulting Services, Inc
Date
2022-01-10
Deadline
2022-03-11

VOICE DATA SPECIALIST-SECRET CLEARANCE

Texas, Houston, 77001

Permanent

Vacancy expired!

VOICE DATA SPECIALIST-SECRET CLEARANCE JBSA-Fort Sam Houston, TX, USRequisition ID: 1588

Clearance Requirement: ACTIVE SECRET CLEARANCE REQUIRED

Project Overview: The U.S. Army Signal Regional Network Enterprise Center (NEC) requires Information Technology services to provide Command, Control, Communication, and Computer Information Technology (C4/IT) Enterprise Management Services. Fort Sam Houston is part of a Joint Base and C4/IT support is a key component affecting the readiness and sustainability of critical DoD and other tenant activities across the installation. In addition, NEC Joint Base San Antonio (JBSA) will be undergoing changes due to regionalization restructuring. The Army and the Network Enterprise Technology Command (NETCOM) are in the process of transforming the DoD Information Network – Army (DODIN-A). Some of the local network functions are moving to the enterprise. The most recent service that moved to the enterprise was E-mail. The NEC supports some Major Army Commands and some Direct Reporting Units (DRU) such as the Army Medical Command, Army South, Installation Command and its subordinates commands, and Medical Education & Training Campus. The overall strength of these organizations along with the other tenants on the installation surpass a population of twenty-five thousand three hundred fifty (25,350) Military, Civilian, Contractor, and Non-Appropriated Funds (NAF) personnel.

Background: The MICC Mission Contracting Office – Fort Sam Houston Located at Joint Base Fort Sam Houston, TX, plans, integrates, awards, and administers contracts throughout the ARFORGEN cycle to the Installation Management Command Headquarters, the Army North Headquarters, the Army South Headquarters, the Military District of Washington, and the Installation Management Command elements at its subordinate offices to provide the best value for the mission, soldiers and their families.

Description of Services:MICC has a requirement for Desktop, software, and peripheral support services in support of the organization’s 276 workstations. MICC also requires Mission VTC support. Historically, the VTC workload has involved 30 to 90 VTCs a month. However, the Government does not represent or guarantee that this workload will remain the same through the life of the contract.

Primary Responsibilities:

Operate and maintain mission specific SBU and SVTC services as required. This includes VTC service in classrooms, transportable, command and control, conference room, briefing rooms, collaboration suites, and desktops. Provide design, installation advice, and technical support for VTC studio suite equipment.
Knowledgeable with VTC protocol capabilities above H.320 as required
Provide Video Teleconference support as needed for conferences and customer projects; establish connectivity for VTC session and operate equipment as required by customer.
Provide mission user local touch labor (troubleshooting and repairing)
Support the VTC as a managed network device on the classified network.
Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment to limited user population (to Brigade level at PPP/PSP and installations supporting two (2) or more non-tactical Command HQs).
Operate the SVTC capability on a highly restricted basis, in support of extremely critical collaborative efforts involving O-6 Commanders and higher personnel, either locally or as part of the interconnected collaboration event.
Set up video and audio conferences coordinate video conference among various agencies.
Set up and support off-site locations as determined by the organization that the contractor is assigned to.
Additional Job Duties (These functions will be performed on an “as needed” basis in support of the MICC Help Desk Technicians):
Provide support for interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program.
Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel.
Resolve desktop problems via Remote Control; assist with IAVA remediation.
Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant, wireless devices (e.g BlackBerry, Android, IPhones), mobile phones and printers.
Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
Assist with IAVA remediation and other required system patching.
Provide planning support to assist with scoping and defining customer requirements for upcoming projects.
Manage port activations due to moves/adds/changes.

Required Skills & Qualifications:

Experience with the most common VTC equipment such as Polycom or Tandberg.
Experience with Microsoft Teams meetings.
Experience with NIPRNET and SIPRNET connection process and accreditation.
3+ years’ experience supporting IT Help Desk
Strong Customer Service Skills
Experience using Remedy ticketing system
Experience with remote and on-site troubleshooting
Imaging computers.

Education/Experience:

Active Secret Clearance
Experience w/Active Directory Users and computers
Valid IAT Level II cert required before hire.

Certifications (Required):

IAT Level II baseline certification required. (CCNA Security, CSA+, GICSP, GSEC, Security+ CE, SSCP
Computer Environment Certificate in Windows 10 is required.

Desired Skills & Qualifications:

Networking printers
Working knowledge of dealing with spillages.

Equal Opportunity Employer/Veterans/Disabled

Vacancy expired!

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