Hiring For Remote Customer Care Representative $15/hr

Description:Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: -Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. -Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. -Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. -Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. -Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. -Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.Skills:Customer service call center, Customer service, Call center, Inbound Call, Customer SupportTop Skills Details:Customer service call center,Customer service,Call center,Inbound CallAdditional Skills & Qualifications:MUST HAVE: -At least 1 year of customer service call center experience (i.e. call center or administrative healthcare such as front office medical assistant) -Must be able to navigate multiple systems at a time, dual monitors, basic computer skills, customer serviceExperience Level:Expert LevelAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.