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  • ID
    #17773621
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Summit Electric Supply
  • Date
    2021-08-03
  • Deadline
    2021-10-02

Vacancy expired!

Job Description

Bring your passion for the industry and relentless commitment to make it right for the customer togrowing team in one of the most dynamic markets in the country! The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure exceptional service to our customers. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.

As a Customer Service Representative, you will be expected to:

  • Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services.
  • Assist customers over the phone, internet, email or in person with orders, quotations and product questions.
  • Negotiate profitable pricing with both customers and suppliers.
  • Proactively follow up on customer orders, challenges and needs.
  • Resolve customer concerns and issues as efficiently and effectively as possible.
  • Assist counter and warehouse associates as needed.

Summit will help you achieve your goals by:

Providing all of the tools and incentives necessary to take control of your career including:

  • Rigorous on the job and online

    training programs that prepare you for a career in our industry
  • Result-driven and customer-oriented team and work environment
  • Opportunity for advancement
  • Monthly profit-sharing
  • Comprehensive benefits including medical, dental, vision, paid vacation, and more!

Qualifications

As an ideal candidate you will have:

  • Strong familiarity with the electrical products used in commercial and industrial construction is required.
  • High level of technical aptitude.
  • One or more year(s) of experience in counter sales at an electrical distributor
  • Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager and similar programs
  • Strong customer service orientation – both external and internal.
  • Exceptional follow up skills.
  • A strong attention to detail and be well organized.
  • Excellent interpersonal and communication skills, both oral and written.
  • Time management – ability to organize and manage multiple priorities and meet deadlines.
  • Flexibility – ability to effectively adapt to change.
  • Must be self-directed and able to complete complex tasks with little supervision or guidance.
  • Proven “do whatever it takes” attitude
  • Unwavering commitment to Summit’s values and mission.
  • High school diploma or GED.

Beneficial Skills and Experience to be successful:

  • College degree in a business discipline strongly preferred
  • Previous experience in the electrical industry.
  • Previous successful experience in SAP preferred
  • Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
  • Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software.
  • Advanced knowledge of Excel.
  • Basic Understanding of One-Line and Ladder diagrams.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Not sure yet if this is the right position for you? Clickheretosubmit your information to our recruiting team.

Summit is an equal opportunity employer. We are committed to diversity and inclusivity in all stages of employment including recruitment, hiring, promotions, transfers, discipline, terminations,wage and salary administration, benefits, and training. We assess candidates based on skill, experience, and alignment with Summit’s mission and vision, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, pregnancy, age and veteran or disability status.

Vacancy expired!

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