Automotive Service Dispatcher - Big Star Cadillac

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Big Star Cadillac, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service (Shop) Dispatcher that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!Here’s why you’ll want to work here:

Paid training and real career growth

Competitive compensation package

Great people with a great culture

Paid Time Off and 401k with Company match

Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

Year-end bonus program for all employees (Garff Giveback)

Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits

Assist the Service Advisors and the Service Manager or Director with information, forms, reports, and/or documentation related to customer relations, as requested

Plans, organizes, leads and controls the flow of service work through the department

Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness of the service process

Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation

Flags repair orders according to established procedures.

Provides estimation of time for completion of each repair order

Other duties as assigned

Here’s what you’ll need:

1 or more years of automotive dispatching experience highly desired

Prior dealership service experience required

High School diploma or equivalent required

Knowledge of automotive repair shop operation

Must be proficient with the use of Microsoft Office products

A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer(( We Hear You ))You're in for a great ride (excuse the car metaphor)We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!