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  2. Texas
  3. Fortworth
  4. Technical support
  5. Service Desk Technician
  • ID
    #6126912
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    SaiTech, Inc
  • Date
    2020-11-02
  • Deadline
    2021-01-01

Service Desk Technician

 Texas, Fortworth, 76101 Fortworth USA
 
Permanent

Vacancy expired!

SaiTech, Inc. is seeking an experienced Service Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

Position Description:The ideal Service Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.This position is 100% customer facing and interaction, does require off hours, weekend, holidays. It is the face of ITIO across BEP in Fort Worth, Texas.

Responsibilities:
  • Trouble shooting, researching resolving customer incidents and request
  • Trouble shooting PC’s, laptops, tablets peripherals and related hardware
  • Providing technical support for MS Windows XP, W7, W10 OS and MS office 2016

Minimum Qualifications:
  • 2 years of experience trouble shooting PC’s, laptops, tablets peripherals and related hardware
  • 2 years of experience providing technical support for MS Windows XP, W7, W10 OS and MS office 2016
  • CompTIA A+ certification
  • CompTIA Network, or A+ certification
  • U.S. Citizenship

Preferred Qualifications:
  • 2 years of experience with Remedy
  • Network+ certification
  • ITIL certification
  • Bachelor’s degree in Computer Science
SaiTech, Inc. is an equal opportunity and affirmative action employer. SaiTech is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Vacancy expired!

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