-
ID
#8184742 -
Job type
Permanent -
Salary
$45000 - $55000 per annum -
Source
Experis -
Date
2021-01-14 -
Deadline
2021-03-15
IT Technician/Desktop
Texas, Fairview, 75002 Fairview USAPermanent
Vacancy expired!
- Provide IT support utilizing ITSM tracking system and Client management system.
- Provide onsite support as needed for multiple locations in the Dallas area.
- Provide Tier I/II support for desktop, laptop, phone, printer, email, and mobile devices. Configure equipment for adds, moves, deletes and maintaining inventory information in the Client Management System.
- Troubleshoot and resolve hardware and software issues via telephone and/or utilizing remote administration tools as well as onsite.
- Manage equipment for new hires, terminations and location changes as requested by Human Resources.
- Maintain documentation including root cause, problem analysis and steps to final resolution. Documentation is completed within SLA as defined by the IT support service level agreements.
- Creates, updates, and maintains support documentation. Completes to end users' satisfaction, in a timely manner through the ITSM tracking system as defined by the IT support service level agreements.
- Provides field and project support including but not limited to data centers, networking equipment, mainframe systems, phone systems and servers.
- Travels to other company locations to setup new systems, networks, or to provide support as required.
- Participates in on-call weekly rotation for after-hours and Saturday support.
- Work with various platforms Laptops, tablets, phones, scanners and OS types such as Microsoft, Linux, iOS etc. to support network connectivity over common network media, connector types and topologies.
- 5+ years IT support experience with expertise in IT hardware and software support.
- A+, Network +, or other IT industry standard certifications
- 5+ years of experience with the following:
- Desktop Support in a Windows Operating Systems environment
- Hands-on experience with Windows, Active Directory and MS Office suite products including MS Outlook
- VMWare or Virtual Server experience
- Strong root-cause assessment, troubleshooting and remediation skills for LAN/WAN network issues
- Hardware repair, maintenance, and installation for network, server, software, printers, and phone systems.
- Support of desktops and laptops including parts replacement and warranty service
- Strong background in workstation lifecycle management including OS imaging.
- Troubleshooting, maintenance and installation for computers, network, software, printers, and VoIP phone systems.
- AS400 (iSeries) knowledge
- Ability to create and maintain Knowledge Base Articles as well as make recommendations for Processes and Procedures
- Strong interpersonal skills and ability to work well with a wide range of people.
- Dependable and adheres to time lines and schedules.
Vacancy expired!
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