IT Technician/Desktop

Vacancy expired!

SUMMARY The IT Support Technician is experienced in resolving a multitude of IT issues pertaining to computer desktops, laptops, mobile devices, network, communications, application or infrastructure problems.

RESPONSIBILITIES

• Provide IT support utilizing ITSM tracking system and Client management system.
• Provide onsite support as needed for multiple locations in the Dallas area.
• Provide Tier I/II support for desktop, laptop, phone, printer, email, and mobile devices. Configure equipment for adds, moves, deletes and maintaining inventory information in the Client Management System.
• Troubleshoot and resolve hardware and software issues via telephone and/or utilizing remote administration tools as well as onsite.
• Manage equipment for new hires, terminations and location changes as requested by Human Resources.
• Maintain documentation including root cause, problem analysis and steps to final resolution. Documentation is completed within SLA as defined by the IT support service level agreements.
• Creates, updates, and maintains support documentation. Completes to end users' satisfaction, in a timely manner through the ITSM tracking system as defined by the IT support service level agreements.
• Provides field and project support including but not limited to data centers, networking equipment, mainframe systems, phone systems and servers.

• Travels to other company locations to setup new systems, networks, or to provide support as required.
• Participates in on-call weekly rotation for after-hours and Saturday support.
• Work with various platforms Laptops, tablets, phones, scanners and OS types such as Microsoft, Linux, iOS etc. to support network connectivity over common network media, connector types and topologies.

QUALIFICATIONS

• 5+ years IT support experience with expertise in IT hardware and software support.
• A+, Network +, or other IT industry standard certifications
• 5+ years of experience with the following:
  • Desktop Support in a Windows Operating Systems environment
  • Hands-on experience with Windows, Active Directory and MS Office suite products including MS Outlook
  • VMWare or Virtual Server experience
  • Strong root-cause assessment, troubleshooting and remediation skills for LAN/WAN network issues
  • Hardware repair, maintenance, and installation for network, server, software, printers, and phone systems.
  • Support of desktops and laptops including parts replacement and warranty service
  • Strong background in workstation lifecycle management including OS imaging.
  • Troubleshooting, maintenance and installation for computers, network, software, printers, and VoIP phone systems.
  • AS400 (iSeries) knowledge
  • Ability to create and maintain Knowledge Base Articles as well as make recommendations for Processes and Procedures

• Strong interpersonal skills and ability to work well with a wide range of people.
• Dependable and adheres to time lines and schedules.

Vacancy expired!