-
ID
#45891294 -
Job type
Permanent -
Salary
TBD -
Source
Progilisys Solutions LLC -
Date
2022-09-22 -
Deadline
2022-11-20
SCA Customer Service Representative II, 01042
Texas, El paso, 79901 El paso USAPermanent
Vacancy expired!
Complete Description
Our client is seeking Phone Support agents for a short term contract (with possibility of extension or conversion to FTE) servicing a rapidly expanding customer contract. What you will do:- Take inbound calls
- Resolve issues for callers
- Route and transfer calls to escelation teams
- Appointment setting
- Work a regular 5 day per week schedule at our client's El Paso Office - 100 Stanton Street
- Required Skills and Competencies
- Computer literacy - comfortable using applications in a Windows based desktop environment
- High attention to detail - able to enter data quickly and accurately with minimal errors
- Competent using MS Word for document creation and modification
- Competent using MS Excel for data gathering / tracking
- Ability to touch type
- Comfortable working in a high intensity environment
- Time management skills
- Self motivated to be highly productive
- Ability to collaborate with team members to solve problems.
- Training and work schedule - 8 - 4:30pm local time
- Works within a standard office environment with dual screens, computer, keyboard in a cubicle.
- Extensive computer work with prolonged periods of sitting
- Cubicles are spaced out for safety
- D ue to security restrictions, all candidates must be s and be able to pass a background check and drug screen.
- The first week of work will be a training week. There can be no time off during this week. Any missed work this week may be grounds for termination.
Vacancy expired!
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