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  • ID
    #15829469
  • Job type
    Permanent
  • Salary
    $23 - $25
  • Source
    Archon Resources
  • Date
    2021-06-08
  • Deadline
    2021-08-07

Field Technician/Engineer II

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA
 
Permanent

Vacancy expired!

As a Field Technician, you will perform routine data and telecommunication break\fix or MAC service requests. Install or troubleshoot cabling infrastructure and network devices. Troubleshooting, repairing, and maintaining existing systems to ensure proper operation and customer satisfaction. The person taking the Field Service Technician role will spend the majority of their time in four key areas. They are:1. Traveling between job sites based on assignment of service requests.2. Troubleshooting and resolving customer and product issues.3. Building positive relationships with customers.4. Documenting service results in order to maintain accurate quality records.The environment and culture for this role is fast-paced and you'll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.

Responsibilities:
  • Provide technical support and troubleshooting to customers and other field technicians on an as needed basis.
  • Work with Sales, Engineering and Project Management teams to plan and execute system implementations and upgrades.
  • Provide documentation regarding installations and as-built schematics.
  • Lead teams of technicians and work within teams to accomplish projects.
  • Support Tier 1 technicians via phone, email, chat, etc.

Requirements:
  • Ability to perform basic mathematical calculations, computer, and data entry experience is preferred.
  • Technical certifications or experience working with PBX and key systems preferred.
  • NEC 8100/9100 certification preferred, experience required.
  • Working knowledge of various Windows desktop O/S and Windows Server systems is preferred.
  • Working knowledge of T1, ISDN, and PRI configurations and setup is preferred.
  • Basic networking skills which includes an understanding of IP addressing and LAN/WAN components is preferred.
  • Knowledge of wireless, VOIP, Unified Communication, and SIP Trunks is preferred.
  • In addition to current NEC certifications, certifications such as A+, MCP, CCNA, VMWare or other professional achievements is preferred.
  • Capable of interfacing with the customer and providing exceptional service
  • Ability to climb ladders, crawl, kneel, reach overhead as preferred
  • Ability to differentiate between colors for termination requirements
  • Ability to read, write, and communicate both orally and written to external and internal customers and employees.

Qualifications:
  • College or Vocational Trade degree preferred, High school diploma required
  • 3-5 years’ experience in telecom or data installation
  • Ability to travel up to 75%

Physical Demands and Work Environment: • May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status. • Must possess a valid driver’s license. • Average driving is 1 to 4 hours daily. • Carries or pulls up to 40 lbs. of test equipment.

Vacancy expired!

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