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    ASIL Partners LLP
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Vacancy expired!

Mobility Packet Core (3G, 4G, LTE, 5G) Engineer / Solution Architect - Telecom domain with StarOS, customer support,Dallas, TX


Provide tier three technical support. Manage day-to-day technical needs of service provider customers. Support / enable customer specific solutions to grow business. Steer customer expectations according to product and network management capabilities.Participate in daytime and night/weekend on-call rotation.Troubleshoot service provider networks to quickly resolve downtime and outages.Maintain customer support database for active issues.Ownissues as they arrive and throughout the resolution process.Create Methods Of Procedure (MOP) and action plans for post-sales projects.Utilize the technical service labs to recreate and resolve customer issues.Develop expertise in specific areas (i.e. technology, product, solution).Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.Effectively communicate/escalate issues to engineering within the organization/teams, and resolutions/work-arounds to the customer.

Minimum Qualifications
  • BS in Engineering/Computer Science/IT and/or equivalent experience
  • Minimum of 5/8years'of experience (or graduate school equivalent) in the telecommunications industry
  • Expertise in packet core (3G, 4G, LTE, and 5G networks) Engineer / solution architect
  • Hands-on experience with StarOS and ASR 5500
  • Experience with Remote Customer Support
  • Strong analytical, problem-solving and organizational skills
  • Strong written and verbal communication skills
  • Strong skills of Linux/Solaris/Unix
  • Strong skills in database management
  • Strong knowledge of protocols including TCP, UDP, Diameter and other general Routing and Switching protocols.
  • BASH, Python, Perl, C, Java or any programming/scripting experience
  • Wireshark analysis
  • Virtual Network Functionality knowledge
  • Software-Defined Networking experience
  • Virtual environments such as VMWare, KVM or Openstack experience
  • Experience with databases, Mongo preferred
  • Experience with scripting and automation tools/languages
  • Experience with high availability service provider or data center environments
  • System Design, Configuration Management, Development and Deployment of virtual services in multiple environments

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