Operations Manager - Commercial Cleaning

Stratus Building Solutions is a fast growing and innovative nationwide commercial cleaning company, that is applying professional approaches to our industry. New to the DFW area, our unique program solves many of the major problems that face facility and property managers today.

We are looking for the right individual who understands the potential of an opportunity with dynamic growth. We are seeking a talented person who can mentor, coach, motivate and execute our program.

We offer extensive training so that everyone on our team has thorough program and operational knowledge. We back every member of our organization with the strongest support team in the industry to ensure individual and system wide success. We offer an aggressive compensation package that has strong financial and professional growth.

Our ideal candidate will: Bi-lingual is a must - Spanish/English proficient in both

Have a competitive desire to produce and succeed

Have 10+ years of janitorial experience

Have an inner drive to be the best, develop the best and to associate with the best

Have a demonstrated record of leadership and be able to lead by example

Have a history of coaching, training and growing a strong team

Have a proven track record of meeting or exceeding goals and targets

be able to effectively and efficiently resolve a wide range of customer issues

be able to multi-task with ease

be able to work various hours, day or night

Multi-unit, multi-location, restaurant, service background, or franchising background is a plus.

Responsibilities

Inspect all customer accounts Monthly/Quarterly to insure that Stratus standards are being maintained.

Constantly work to sell Special Services work during quality inspections and during routine customer contacts. (Strip & Wax, Carpet Shampoos, Post Construction).

Along with the Office Manager, assist in keeping the customer files in order

Set up account starts and provide assistance wherever needed to insure that the Franchise owner starts the account properly.

Perform a walk through with the potential Franchise owner and the contact person at the new account, pick up keys (make extra set), and get alarm codes.

Provide on-site training to new Franchise owners by completing the work schedule with that owner on their first night, or in some cases, more than one night to insure a smooth start up.

Provide ongoing training to Franchise owners as needed.

Set up training classes that will continue to make our Franchisees the best in the commercial cleaning industry.

Assist the Owner in giving Franchisees accurate feedback with regard to their cleaning quality, training, and overall Account satisfaction.

Follow up and resolve any customer complaints. Response time to the complaint must be kept to a minimum (no more than one hour). Under no circumstances should the customer have to repeat the complaint to another Stratus Representative in order to get action on the complaint.

Strive to be a team player and complete any other duties upon request.

If you are ready to join our new growing office and want to help build it and be part of a great team we would like to hear from you. Please send your resume and a cover letter describing how your background is a good fit for this position for an immediate review of your qualifications.

For more information regarding Stratus, visit our web site at: www.stratusclean.com