ServiceNow Billing Integration BA

job summary:

• 8+ years of overall IT experience with a focus on Business Analysis, Technical Writing, and/or Project Management experience.
• 3+ years of ServiceNow BA experience including requirements gathering, building/documenting User Stories, document processes, etc.
• Proficient with Integration Hub
• strong Agile
• Experience integrating ServiceNow with third party systems
• Some previous experience with billing, ordering, or financial systems
• Excellent communication and interpersonal skills. Able to work closely with stakeholders, technical teams, business leaders/executives, third party companies.

• 4 year degree
• Applicable training / certification
• Experience integrating ServiceNow with third party billing systems
• ServiceNow PM experience
• ServiceNow Development experience

• Incorporate feature requests into ServiceNow product roadmap.
• Meet with application owners, end user groups, and Billing/Orders team to gather requirements.
• Develop user stories and define acceptance criteria.
• Plan releases, upgrades and write acceptance tests.
• Refine methodology based on results and industry standards.
• Follow progress of work and address production issues during implementation
• Creates, executes, and produces ServiceNow project work plans
• Directs ServiceNow project team meetings to gather and provide information as well as provie guidance to team members.
• Regular status reports for team members and supervisors
• Proactively manages changes in project scope, identifies potential risks, and devises
• Contingency plans to minimize exposure and risk on the project
• Maintains knowledge of concurrent project critical paths and dependencies
• Manages day-to-day operational aspects of a project and scope; identifies and resolves issues and conflicts within the project team; effectively communicates project expectations to team members and stakeholders in a clear and timely fashion
• Conducts project postmortems and creates recommendation reports in order to identify opportunities for upcoming projects
• Manages resource conflicts, effective communications, and stakeholder involvement, as
  appropriate
• Works with financial stakeholders to support budget construction, as required, controlling expenditure to achieve financial objectives
• Defines, applies and reports on appropriate metrics for project control
• Develops best practices and tools for project execution and management.

• Incorporate feature requests into ServiceNow product roadmap.
• Meet with application owners, end user groups, and Billing/Orders team to gather requirements.
• Develop user stories and define acceptance criteria.
• Plan releases, upgrades and write acceptance tests.
• Refine methodology based on results and industry standards.
• Follow progress of work and address production issues during implementation
• Creates, executes, and produces ServiceNow project work plans
• Directs ServiceNow project team meetings to gather and provide information as well as provie guidance to team members.
• Regular status reports for team members and supervisors
• Proactively manages changes in project scope, identifies potential risks, and devises
• Contingency plans to minimize exposure and risk on the project
• Maintains knowledge of concurrent project critical paths and dependencies
• Manages day-to-day operational aspects of a project and scope; identifies and resolves issues and conflicts within the project team; effectively communicates project expectations to team members and stakeholders in a clear and timely fashion
• Conducts project postmortems and creates recommendation reports in order to identify opportunities for upcoming projects
• Manages resource conflicts, effective communications, and stakeholder involvement, as
  appropriate
• Works with financial stakeholders to support budget construction, as required, controlling expenditure to achieve financial objectives
• Defines, applies and reports on appropriate metrics for project control
• Develops best practices and tools for project execution and management.

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors