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  • ID
    #49558847
  • Salary
    TBD
  • Source
    S&P Global
  • Date
    2023-03-27
  • Deadline
    2023-05-26

Service Delivery Manager

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA
 
Full-time

Vacancy expired!

Market IntelligenceThe Role: Service Delivery Manager (SDM)The Team: Our team is responsible for overseeing the delivery of service for all Notice Manager and Loan Reference Data clients. We work directly with clients and teams internally such as operations, support, product, sales, and account managers to ensure that the clients services and data delivery are satisfactory. We are unique in the fact that we sit between the client and our company. There are times we have to advocate for the clients while putting pressure on the teams internally and vice versa.The Impact A SDM plays a vital role in boosting the user experience and ensuring a smooth delivery of service for our clients. The Service Delivery Management Program enables teams to be in a proactive seat with access to new tools/technology, improved processes, and expanded learning and development opportunities​.What’s in it for you:

Exposure/Ground Up Training to the Syndicated Loan Market

Role allows for a lot of internal and external exposure that is great for future career growth

Transferable job skills that can be used in any future line of business

Responsibilities:

Serve as client advocates responsible for managing and strengthening the customer experience

Proactively monitor and produce metrics relating to client profiles to identify potential efficiencies in the delivery of service

Ensure that clients agree on contractual service-level agreements (SLAs) and key performance indicators (KPIs) and that we execute upon such expectations​

Manage client-reported incidents by bringing together responsible parties and suggestions to provide the client with a resolution

Track the health of client relations utilizing the Service Delivery RAG in CMS

Implement initiatives relating to client delivery and educate the clients on best practices

What We’re Looking For:

Key Qualifications:

Bachelor’s degree or related experience

Proficient in Excel

SQL experience not required but preferred

Soft Skills:

Problem solving & critical thinking

Ability to communicate with a friendly demeanor

Time management & multitasking skills

Self-motivated and eager to learn

This role is limited to persons with indefinite right to work in the United States.Grade/Level ( relevant for internal applicants only ): 7The Location: DallasCompensation/Benefits Information (US Applicants Only):S&P Global states that the anticipated base salary range for this position is $44,200 to $91,800. Base salary ranges may vary by geographic location.In addition to base compensation, this role is eligible for an annual incentive plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .About Company Statement:S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  describes discrimination protections under federal law.RESECH202.1 - Middle Professional Tier I (EEO Job Group), RESECH203 - Entry Professional (EEO Job Group)Posted On: 2023-03-26Location: Dallas, Texas, United States

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