-
ID
#45501001 -
Job type
Permanent -
Salary
TBD -
Source
Santander Holdings USA Inc -
Date
2022-09-05 -
Deadline
2022-11-04
Claims & Fraud Operations Lead, ID Theft
Texas, Dallas / fort worth, 75221 Dallas / fort worth USAPermanent
Vacancy expired!
Claims & Fraud Operations Lead, ID Theft
Dallas, United States of AmericaWHAT YOU WILL BE DOINGEssential Functions:- Assists other Claims and Fraud Operations investigators, or compliance advisors with questions related to process and procedure.
- Monitor various work queues to ensure effective workflow and service level requirements are met
- Supports leadership by assisting with team communication regarding process changes, daily work volumes, production and quality goals results, etc.
- Assist case reviews for new hires or cross trained associates
- Researches complex fraud cases in order to assist with descisioning and training/communication with teammates to ensure on-going development.
- Collaborates with Credit, Funding, Dealer Quality, Legal department, and the Executive Office to resolve complex litigation, escalated claims and complaint matters relating fraud
- Works with internal and external business units to obtain documents and necessary business information relevant to fraud.
- Assist with post case determination follow-up items, such as repossession, charge-off, CBR reporting and law enforcement notification.
- Performs other duties including but not limited to side by side training, UAT support: researching and retesting defects raised and Special Projects as needed
- Responsible for meeting individual Quality Assurance and Performance metrics.
- Keeps leaders informed of any recognized opportunities or gaps in process or information sharing that could result in financial or reputational risk to SC.
- Acts as a point of contact and provides support to the team and department in the absence of Managers.
- Experience -
- 3-5 years Auto Servicing/Originations role or related experience.
- 1+ year of Auto Fraud and/or Compliance experience (recent experience preferable).
- Skills & Abilities -
- Complete understanding of various Fraud Types, Lexis Nexis, TLO, Fiserv FCRM Case Management, FinCen E-Filing (if applicable), internal SC systems (Credit.Net, CARS & MySup) and E-Oscar
- Demonstrates attention to detail and the ability to read and interpret account documentation.
- Strong problem solving and critical thinking skills.
- Strong MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to stay abreast of industry best practices, procedures, and techniques.
- Ability to change direction as project demand dictates.
- Ability to effectively and clearly communicate instructions to others, summarize and articulate issues, and document findings in a clear and concise manner.
Vacancy expired!
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