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  • ID
    #45481383
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Santander Holdings USA Inc
  • Date
    2022-09-05
  • Deadline
    2022-11-04

Vacancy expired!

Sr. Specialist, Claims & Fraud Operations - Prefund Team Lead

Dallas, United States of America

WHAT YOU WILL BE DOING

USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Essential Functions/Responsibility Statements:
  • Assists other Claims and Fraud Operations investigators, or compliance advisors with questions related to process and procedure.
  • Monitor various work queues to ensure effective workflow and service level requirements are met
  • Supports leadership by assisting with team communication regarding process changes, daily work volumes, production and quality goals results, etc.
  • Assist case reviews for new hires or cross trained associates
  • Researches complex fraud cases in order to assist with decisioning and training/communication with teammates to ensure on-going development.
  • Collaborates with Credit, Funding, Dealer Quality, Legal department, and the Executive Office to resolve complex litigation, escalated claims and complaint matters relating fraud
  • Works with internal and external business units to obtain documents and necessary business information relevant to fraud.
  • Assist with post case determination follow-up items, such as repossession, charge-off, CBR reporting and law enforcement notification.
  • Performs other duties including but not limited to side by side training, UAT support: researching and retesting defects raised and Special Projects as needed
  • Responsible for meeting individual Quality Assurance and Performance metrics.
  • Keeps leaders informed of any recognized opportunities or gaps in process or information sharing that could result in financial or reputational risk to SC.
  • Acts as a point of contact and provides support to the team and department in the absence of Managers.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
  • Bachelor's Degree: Business, Communications, Employee Relations, or equivalent field
  • Equivalent combination of education and experience may be substituted in lieu of degree.

Work Experience:
  • 3-5 years Auto Servicing/Originations role or related experience.
  • 1+ year of Auto Fraud and/or Compliance experience (recent experience preferable).

Skills and Abilities:
  • Complete understanding of various Fraud Types, Lexis Nexis, TLO, Fiserv FCRM Case Management, FinCen E-Filing (if applicable), internal SC systems (Credit.Net, CARS & MySup) and E-Oscar
  • Demonstrates attention to detail and the ability to read and interpret account documentation.
  • Strong problem solving and critical thinking skills.
  • Strong MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills.
  • Strong verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to work independently as well as collaboratively within a team environment.
  • Ability to stay abreast of industry best practices, procedures, and techniques.
  • Ability to change direction as project demand dictates.
  • Ability to effectively and clearly communicate instructions to others, summarize and articulate issues, and document findings in a clear and concise manner.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Science (BS) English

Primary Location: Dallas, Texas, United States of America

Other Locations: Texas-Dallas

Organization: Santander Consumer USA Inc.

Vacancy expired!

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