-
ID
#45481383 -
Job type
Permanent -
Salary
TBD -
Source
Santander Holdings USA Inc -
Date
2022-09-05 -
Deadline
2022-11-04
Sr. Specialist, Claims & Fraud Operations - Prefund Team Lead
Texas, Dallas / fort worth, 75221 Dallas / fort worth USAPermanent
Vacancy expired!
Sr. Specialist, Claims & Fraud Operations - Prefund Team Lead
Dallas, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Essential Functions/Responsibility Statements:- Assists other Claims and Fraud Operations investigators, or compliance advisors with questions related to process and procedure.
- Monitor various work queues to ensure effective workflow and service level requirements are met
- Supports leadership by assisting with team communication regarding process changes, daily work volumes, production and quality goals results, etc.
- Assist case reviews for new hires or cross trained associates
- Researches complex fraud cases in order to assist with decisioning and training/communication with teammates to ensure on-going development.
- Collaborates with Credit, Funding, Dealer Quality, Legal department, and the Executive Office to resolve complex litigation, escalated claims and complaint matters relating fraud
- Works with internal and external business units to obtain documents and necessary business information relevant to fraud.
- Assist with post case determination follow-up items, such as repossession, charge-off, CBR reporting and law enforcement notification.
- Performs other duties including but not limited to side by side training, UAT support: researching and retesting defects raised and Special Projects as needed
- Responsible for meeting individual Quality Assurance and Performance metrics.
- Keeps leaders informed of any recognized opportunities or gaps in process or information sharing that could result in financial or reputational risk to SC.
- Acts as a point of contact and provides support to the team and department in the absence of Managers.
- Bachelor's Degree: Business, Communications, Employee Relations, or equivalent field
- Equivalent combination of education and experience may be substituted in lieu of degree.
- 3-5 years Auto Servicing/Originations role or related experience.
- 1+ year of Auto Fraud and/or Compliance experience (recent experience preferable).
- Complete understanding of various Fraud Types, Lexis Nexis, TLO, Fiserv FCRM Case Management, FinCen E-Filing (if applicable), internal SC systems (Credit.Net, CARS & MySup) and E-Oscar
- Demonstrates attention to detail and the ability to read and interpret account documentation.
- Strong problem solving and critical thinking skills.
- Strong MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to stay abreast of industry best practices, procedures, and techniques.
- Ability to change direction as project demand dictates.
- Ability to effectively and clearly communicate instructions to others, summarize and articulate issues, and document findings in a clear and concise manner.
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