Medical Social Services Community Resource Specialist SWHR CIN

Southwestern Health Resources (SWHR CIN) seeks to hire a Medical Social Services Community Resource Specialist to work Full Time supporting the Care Coordination department.Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.The address is 8150 Brookriver Drive, Dallas, Texas 75247 located at the SWHR Corporate Office.Salary range is Min $15.70 - Max $24.31 – based on relevant experienceWork ScheduleMonday-Friday 8am-5pmJob DescriptionSOCIAL SERVICES TELEPHONIC PATIENT SUPPORT:

Supplies appropriate resource information and coordinating referrals as necessary. Conducts referral researches for complex needs.

Completes applications all agency, county, state, federal programs w/ patient/caregiver, including the following: pharmacy assistance programs, food stamps, Extra Help for prescription costs, Lite Up Texas, transportation, Medicare Savings Program for Medicare Part B, Meals on Wheels/Senior Centers/Companion Services, etc.

Follows-up with clients and correspondence regarding community resources and navigation, applications, and benefits.

Documents all encounters with patient in applicable systems and/or enters all referral activity into systems as dictated by policy/procedure.

Performs other duties as assigned by director, manager or senior staff.

ADMINISTRATIVE SUPPORT:

Provides Care Manager administrative support working under the supervision of licensed staff, assists with daily tasks as needed.

Conducts referral researches for complex needs.

Sends letter to patients per Social Worker, makes social services care plan compliance maintenance calls providing ongoing follow-up and basic motivational interviewing.

Sends timely correspondence to appropriate Care Manager regarding any barriers or problems resulting in the referral/task not being complete and/or a result of a crisis or identified patient need due to their outreach call.

Completes all administrative functions associated with referral activities in a timely manner.

Keywords: “Geriatric Community Resource” “Telephone Support” “EMR”QualificationsThe ideal candidate will possess the following qualifications:EducationHigh School Diploma or Equivalent RequiredAssociate's Degree Healthcare or Social Service field PreferredExperience2 years’ experience in Customer Service driven environment Required1 year experience in Healthcare environment, preferably in a Physician Practice Outpatient setting, RequiredKnowledge of EMR systems including Flowcast, Epic and Allscripts with knowledge of HIPPA Strongly PreferredSkillsPosition requires excellent communication and phone skills, as well as the ability to build trust and credibility while working independentlyCustomer service, caring and has a desire to serve others, primarily with geriatric populationStrong organizational skills, ability to multi-task and set priorities and get desired resultsNegotiation and influencing skills and Problem solving skillsProficient in Microsoft Office applicationsKnowledge of medical terminologySupervisionIndividual ContributorADA RequirementsWorking Indoors 67% or morePhysical DemandsLight WorkEmployment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.