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ID
#17409596 -
Job type
Contract -
Salary
$30 - $35 -
Source
Technology Services LLC -
Date
2021-06-29 -
Deadline
2021-08-28
Help Desk - Level 2 Analyst
Texas, Dallas / fort worth, 75201 Dallas / fort worth USAContract
Vacancy expired!
- Provide IT Service Desk support and resolve problems to the end user’s satisfaction.
- Provide Level I and Level II support and resolve of Level I escalations.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the IT Service Desk ticketing system.
- Document internal procedures.
- Assist with Onboarding and Offboarding users.
- Assist with physical user moves.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to the Service Desk/Service Desk Manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Minimal after hours work will be required
- Regular meetings with Service Desk Team and Manager
Vacancy expired!
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