ID
#17357464
Job type
Contract
Salary
TBD
Source
Robert Half
Date
2021-07-26
Deadline
2021-09-24

Help Desk Analyst I

Texas, Dallas / fort worth, 75034

Contract

Vacancy expired!

Description

Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. Located in Dallas, Texas, the Help Desk Analyst opportunity is a long-term contract / temporary role.

Major responsibilities

- Independently investigate and implement solutions to technical issues

- Identify recurring technical issues and propose solutions to address the root of the problems

- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

- Provide IT support for operating systems, productivity software, and a variety of other applications used internally

Requirements

- IT support ticketing system experience highly valued

Experience with Active Directory Group Policies & user permission access
Azure Active Directory experience

- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

- Experience with JIRA

- General familiarity with VPN Technologies

- Comprehensive knowledge of Microsoft Exchange Server

- Deep understanding of Microsoft Office 365

- Quality experience with Remote Desktop Support

- Previous experience working with Tier 1 Support

- 2+ years of prior experience

- Demonstrated knowledge of user administration and bug fixing in a client server environment

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

Vacancy expired!

Report job