Security operations center Analyst

The Lead Analyst works closely with other Analysts, Engineering staff, and clients to complete high profile, critical services to existing Managed Security Service clients, and to on-board new clients as necessary. Serve as a primary responder for SOC customer incidents, taking ownership of client support issues and tracking through resolution. Be a technical expert in the SolCyber MSS platform, and mentor others with your expertise. Be primarily responsible for the on-boarding of customers to the platform from a technical perspective, working with Customer Success Managers to raise and troubleshoot issues. Perform role as a Transition Specialist to onboard and be a point of contact for SOC clients. Explain and demonstrate how to use Enterprise Security products, and the platform we offer, to both technical and relatively non-technical personnel. Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies. Implement and configure software and appliance-based products in enterprise environments. Provide Tier 1 and 2 support for SOC Customers, following processes and interacting appropriately with both customers and partners when required. Position Requirements Required

• Excellent (fluent/native) written and spoken Spanish
• Excellent (fluent/native) written and spoken English.
• Some experience in the Information Security field, typically gained in 5 years of work or equivalent.
• College degree or equivalent with experience working in a Security Operations Center, Managed Security, or client network environment.
• Advanced information security knowledge in one or more areas to include:

• SIEM Configuration and Management
• Log Collection
• Network Traffic Analysis
• User Behavior Monitoring
• Malware Mitigation

• Understanding of network architecture and implementation is a must; ideal candidate will have worked with network security analysis.
• Excellent time management, reporting, and communication skills. Superior IT problem-solving skills.
• Eligibility to obtain Security Clearance
• Schedule flexibility, including the ability to provide on call support when needed
• Demonstrated experience and success in a Managed Service client environment

• Experience working with Internal and client Ticketing Systems for Incident and Problem Tracking (i.e. ServiceNow, Remedy, Zendesk etc.).
• General security knowledge CISSP, CEH, Cisco Security, Security +, or other security certifications).
• An understanding of a wide array of server grade applications to include: Exchange, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and others