Customer Service Rep (100% Remote)

Join StartCap – Innovators in Startup Business Financing & Digital Marketing

This position is for U.S. based applicants only.

StartCap.org is dedicated to helping start-ups and small businesses secure the funding they need to launch and grow, as well as top-tier marketing services. Our services include unsecured business loans, business credit card stacking, financial resources, and digital marketing designed to give entrepreneurs the boost they need without unnecessary hurdles. We’re not your typical funding company—we like to keep things simple, accessible, and friendly, with a focus on making sure every customer gets the personal support they need.

Job Title: Customer Service Representative

Location: Remote (U.S.)

Multiple positions available.

Apply: https://yoliya.co/job/customer-service-rep-remote/

About Us:

At StartCap, we’re all about helping start-ups and small businesses blast off with the financial tools they need to thrive. We believe in making funding more accessible, and we know that great customer service is at the heart of that mission. We’re looking for an enthusiastic, empathetic, and resourceful Customer Service Representative to join our growing team. If you enjoy solving problems and helping businesses succeed, we want to hear from you!

Key Responsibilities:

Customer Interaction: Provide exceptional customer support via phone, email, and chat to ensure our clients understand their funding options and application processes.

Problem Solving: Troubleshoot and resolve customer issues efficiently, always with a positive and empathetic approach.

Information & Guidance: Assist clients with their loan applications and help them navigate our resources, explaining the benefits of our products like unsecured business loans and business credit card stacking (without overwhelming them with jargon).

Feedback: Gather customer feedback and relay it to our team, so we can constantly improve our services and products.

Team Collaboration: Work closely with other departments, including funding specialists and tech support, to ensure customers receive seamless service.

Client Onboarding: Guide new customers through their initial setup, ensuring they feel confident and supported every step of the way.

What We’re Looking For:

Excellent Communication Skills: You know how to listen, understand, and communicate clearly, even when the rocket fuel is running low.

Problem-Solver: When something goes wrong, you see it as a puzzle to solve, not a disaster.

Tech-Savvy: Familiar with CRM systems, live chat software, and basic office tools.

Detail-Oriented: You catch small details before they turn into big problems.

Empathy & Patience: You can keep calm and carry on, even when customers are stressed or frustrated.

Qualifications:

1-2 years of experience in customer service or related roles, although we’re willing to train the right individual.

Strong written and verbal communication skills.

Familiarity with business finance, start-up funding, or lending processes is a plus, but we can train you.

Ability to work independently and as part of a team.

Why StartCap?

Flexible Work Environment: Work from home or wherever you feel productive.

Growth Opportunities: As we grow, so do your career opportunities.

Supportive Team: We believe in helping each other, just as much as we believe in helping our customers.

Meaningful Work: Every day, you’ll be helping entrepreneurs launch their dreams.

If you’re ready to be part of a team that’s passionate about empowering small businesses and making a difference, apply today! Let’s help more businesses reach for the stars—one friendly interaction at a time.

How to Apply

If you’re ready to help shape the future of business financing and have the skills to build engaging front-end experiences, we’d love to hear from you. Apply below and make sure to take our short test!

Note: StartCap outsources its hiring & candidate testing to yoliya.co. Yoliya is authorized to accept applications on behalf of our company.

Apply: https://yoliya.co/job/customer-service-rep-remote/