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  2. Texas
  3. Corpus christi
  4. Security
  5. Service Desk Technician
  • ID
    #14858616
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    SAIC
  • Date
    2021-05-31
  • Deadline
    2021-07-30

Service Desk Technician

 Texas, Corpus christi, 78401 Corpus christi USA
 
Permanent

Vacancy expired!

Description

SAIC is currently seeking professionals with knowledge and experience as a

Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, Texas supporting CCAD G6.

Responsibilities:
  • Provide help desk support and resolve problems to the end user's satisfaction.
  • Perform root-cause analysis of all incidents.
  • Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems.
  • Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
  • Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
  • Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
  • Per assignment, provide security-related support in order to comply with all applicable standards.
  • Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
Qualifications

Education: Bachelors and zero (0) years related experience; four (4) years experience accepted in lieu of degree.

Clearance: Must have active Interim Secret clearance to start with the ability to obtain and maintain an active Secret clearance. Current Secret clearance preferred.

Required Skills and Certifications:
  • Security + Certified.
  • Microsoft 365 Certified.
  • Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
  • Strong knowledge and experience with Active Directory Users and Computers (user/group management).
  • Strong knowledge and experience with NTFS and Windows share permissions.
  • Experience creating both high and low level standard operating procedures for IT technicians and end users.

My SAIC Benefits.

Vacancy expired!

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