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  • ID
    #22062894
  • Job type
    Permanent
  • Salary
    $90k - 100k per year
  • Source
    Phoenix Staff, Inc.
  • Date
    2021-11-02
  • Deadline
    2021-12-31

Senior Systems Engineer

Texas, Corpus christi, 78401 Corpus christi USA
 
Permanent

Title: Senior Systems Engineer

Location: Corpus Christi, TX

The Senior Systems Engineer provides troubleshooting, onsite and remote support for Information Technology such as servers, storage, desktops, printers, phones and network equipment for small and medium business clients. May be part of a project team in implementing a technical solution.

Your role:
  • Perform projects or service work as assigned - researching and developing a detailed scope of work; preforming technical work as indicated, troubleshooting complex issues and performing project management duties as needed
  • Configure, deploy and provide advanced support for devices and solutions related to advanced networking, hosted infrastructure, servers, virtual desktop or Citrix, active directory, email migrations, backup and DR
  • Support sales team with presales technical engineering for prospects and clients. This includes identifying the best technical solutions to address business needs, estimating and validating costs, design and documentation for implementation methodology and assistance in preparing and presenting proposals to customers
  • Provide leadership both internally and externally by mentoring and training technical staff, handling escalated tickets, troubleshooting and resolving complex issues regarding software, hardware, network, systems and application support and providing superior communication with our clients to ensure client satisfaction
  • Maintain key performance indicators including real-time time entry and documentation, resolution time, billable utilizations and client satisfaction
  • Deploy backup solutions to ensure the integrity and recoverability of clients' data both on and offsite
  • Provide support for mobile workforce access back to a production environment to include but no limited to, smart phones, iPad, SSL-VPN, laptops
  • Configure, deploy and manage storage configurations such as iSCSI, Fiber Channel and NAS and customers' Advanced
  • Provide documentation of technical environment of both internal and client systems
  • Other duties as assigned

What you've got:
  • Strong knowledge of enterprise systems and processes to include desktop support, peripheral support, software support/interoperability, Windows and Linux based systems and applications, network protocols, network and systems security, networking and connectivity, telecommunications, storage and backup, & email services
  • 5-7 years of VMWARE or Hyper-V virtualization administration
  • Strong oral and communication skills
  • Strong interpersonal and customer service skills
  • 3 years of storage administration
  • 5-7 years of Information Technology support for SMB clients for an IT Managed services provider preferred
  • MCITP, MCSE, RHCT, AWS, Azure, CCNA or VCP certifications preferred
  • Bachelor's degree preferred

To find more great tech-centric jobs, please visit www.phoenixstaff.com.

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