-
ID
#17171540 -
Job type
Permanent -
Salary
USD 55000 - 65000/yr 55000 - 65000/yr -
Source
Computer Staff, Inc. -
Date
2021-07-22 -
Deadline
2021-09-20
Senior Technical Support Specialist
Texas, Coppell, 75019 Coppell USAPermanent
Vacancy expired!
We have been retained by our client in Dallas, Texas to deliver a Senior Technical Support Specialist on a regular full-time, direct-hire basis. Our client hires individuals who strive to make an impact on this product development team and encourage teamwork and creativity, and in turn, our client will invest in you and your team to help grow yours and your team members careers and build upon your and your teams software engineering skills. Our client is experiencing unprecedented growth due to fast increase in sales.
This is an interesting technical support position as part of the development/coding support team. One main goal is to organize key details about a system error and organize the correct time slice of the production error, the associated system log TEXT FILE, and save to the Trouble Ticketing system to save the development team time by organizing the production error log time slice so that the development team spends much less time digging for the key production error piece, or time slice, of the transaction log - the recording of all the devices. The Senior Technical Support Specialist will remotely connect to devices in the field via VPN. Use the associated IP addresses of customer field locations, key system information, status, and history all saved in MS Excel spreadsheet. Perform secure, remote, VPN connectivity to systems - to download the text (.TXT) file formatted production logs (transaction logs) of the devices, automation and controls systems history. You will be working with the technical support team and their investigation of trouble tickets and systems errors, and all the customer field location, network, IP and VPN details. This person and team will save the developers valuable time by:Vacancy expired!
Report job