Program Manager, AGS Technology

DescriptionFor more than 15 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 150 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Program Managers in the North American Technical (NAMER Tech) team support the Solution Architect and Customer Solution Manager roles. We enable these AWS technical teams to better serve our customers in their journey to the cloud.We are seeking a customer obsessed Program Manager to support the Solution Architect (SA) and Customer Solution Manager (CSM) teams within North America Vertical. The ideal candidate is intellectually curious with a knack for asking insightful business questions, diving deep, and uncovering new insights that lead to recommendations and programs that move the organization forward in a meaningful way. This person earns trust through outstanding performance, has strong strategic planning skills, and has creative ideas for how to improve the SA and CSM team culture.This position is responsible for deploying the programs and communication mechanisms that support the team culture and development. The position partners with leadership and key partners (such as marketing, recruiting, human resources, enablement and operations teams) to find areas to improve team efficiency and optimize previously defined processes.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Key job responsibilities

Develop, implement and manage the strategic communications processes for the organization, including quarterly town hall meetings, newsletters, awards recognition programs and in person leadership meetings.

Own the knowledge bases for the organization and continually improve the adoption and content to best meet the needs of our customers, includes management of Wikis, Quips, and standard documentation.

Partner with Marketing and Recruiting to execute the team branding across team materials, recruiting efforts and marketing campaigns.

Partner with the workforce development programs to execute programs.

Partner with the technical productivity and enablement teams to assist and optimize the new hire on-boarding experience.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Minimum 5 years of Microsoft Office Suite required, including Microsoft Excel

Bachelor’s degree is required

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Exhibits sound business judgment, a proven ability to influence others and a proven track record of taking ownership and influencing results

Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly

Highly organized, multi-tasking skills, and efficient in ambiguous situations

Strong written and verbal communication skills, with a track record of presenting to senior management

Cross group collaboration skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.