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  • ID
    #49581433
  • Job type
    Contract
  • Salary
    Up to $52
  • Source
    Luna Data Solutions, Inc.
  • Date
    2023-03-22
  • Deadline
    2023-05-21
 
Contract

Vacancy expired!

We are looking for a ServiceNow Business Analyst (BA) to review, analyze, and evaluate user needs for our client’s implementation of ServiceNow. The BA will work directly with users to define requirements for projects and enhancements to the system. This position will assist users and developers in all phases of the sprint and project work including testing, documenting requirements and test scripts, quality control, and communications.

Responsibilities: · Previous experience with and knowledge of ServiceNow capabilities· Gathering business, functional, and non-functional requirements.· Defining product themes, epics, user stories and product features.· Facilitating prioritization sessions for the product backlog.· Facilitating sprint planning sessions to establish a sprint backlog.· Documenting requirements and system design using approved agency formats.· Being a creative thinker to solve application issues.· Mediating business units that may have conflicting requirements.· Assisting in the translation of business requirements into detailed technical specifications· Facilitating and documenting AS-IS and TO-BE process flows· Writing test cases and scripts to validate code is working as documented.· Writing release notes and training documentation· Experience implementing, gathering requirements, and testing Security Operations· Configuration Compliance and Security Incident Response

You: · 5+ years experience with general IT SDLC processes· 5+ years experience on ServiceNow projects· 5+ years skilled in working on agile projects utilizing scrum and waterfall methodologies· 5+ years skilled in extracting business, functional and non-functional requirements from business units and IT staff· 5+ years skilled in test case planning and quality assurance reviews of test scripts and in QA/QC reviews· 5+ years experience analyzing raw data· 5+ years skilled in documenting requirements and translating functional requirements to technical specifications· 5+ years experience in creating written communications and training for business users· 5+ years of strong verbal and written skills in communicating with peers and different levels of users including executive staff· 5+ years in mediating business units with conflicting and competing business requirements· 5+ years in facilitating large group meetings with internal and external resources· 5+ years experienced in establishing and maintaining a sprint backlog· Experience with one or more state of Texas government agencies preferred· Experience with ServiceNow Knowledge Management preferred· ServiceNow certification preferred

What We Offer: · Great work-life balance· Competitive compensation and benefits, including health, dental and vision insurance options· Hybrid work This is a long-term, multi-year contract engagement. We are unable to offer sponsorship. Candidates must pass a background check. Luna Data Solutions is an equal-opportunity employer.

Vacancy expired!

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