Our mission is simply stated: ERS offers competitive benefits to enhance the lives of its members. Each team member across the agency contributes to our ongoing success.Seeking Network and Service Desk Specialist to perform support functions for the Service Desk and the Network Services teams in the Information Systems Division reporting to the Helpdesk/Workstation Support Team Lead. Network support functions involve assisting in the implementation, maintenance, and monitoring of local area networks and Internet or intranet systems. Works under general supervision of the Helpdesk Team Lead with minimal latitude for the use of initiative and independent judgment. Performs customer service through service desk operations, including remote and desk-side support, as well as telecom and mobility device support.Essential Functions includes, but is not limited to:Network Services: Confers with network team staff on how to solve system problems. Monitors network systems and communicates findings with other team members to obtain clarification of problems and to identify solutions or corrective actions. Assists with the administration, configuration, monitoring, and maintenance of network and Unified Communications infrastructure. Assists in performance tuning and capacity planning activities to enhance the performance of network resources and in maintaining network support software. Maintains a positive business relationship between ERS and vendors. Coordinates activities with vendors and internal staff for timely implementation of hardware and software maintenance, communication lines/circuits, and network cabling, with minimal impact to agency operations. Consults with end-users to gather information in order to determine requirements for implementation of Unified Communication and network technologies. Service Desk Services: Participates in service desk phone duties. Responds to requests for technical support concerning the use of computer hardware and software. Performs administrative tasks for ticket tracking tools. Performs administrative tasks for software deployment/patch management tools. May train or monitor other employees on Service Desk procedures, tasks, and hardware and software. Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:1) Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field; or attainment of a diploma from a two-year technical school with specialization in computer technology.· A CCNA certification may be substituted for one year (30 semester hours) of required college credit.· One year of experience over the required minimum may be substituted for one year (30 semester hours) or required college credit.2) One (1) year of experience using end-user computing and network systems in a fulltime support role, including experience analyzing system problems and implementing solutions.3) Four (4) years’ experience administering Windows.4) Three (3) years’ experience managing Microsoft Office applications.Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:5) Experience using ticket tracking software.6) Experience with software deployment and patch management tools such as Dell KACE or Microsoft Systems Center Configuration Manager. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.Other Information: ERS operates in a hybrid work environment, with flexible work schedules available to all employees. Must be able to lift and carry loads weighing up to 35 pounds. Occasionally works in crawl spaces and maintenance areas such as equipment closets and plenum areas. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to Military Occupational Specialty Codes:Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSCInformationTechnology.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources at with questions or for additional information.How to Apply: Submit a State of Texas Application for Employment with an ERS Qualifications Form & other required materials, if any, to the ERS, Human Resources. Resumes will be accepted only as supplements to an application. Please contact a Human Resources representative if you need assistance or require accommodation during the application process.Email: Web: www.ers.texas.govRelay Texas TDD:lt;/p>LinkedIn: https://www.linkedin.com/company/employees-retirement-system-of-texas/
