-
ID
#45424343 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-09-03 -
Deadline
2022-11-02
Helpdesk Technician
Texas, Austin, 73301 Austin USAPermanent
Vacancy expired!
- Experience supporting O365, Active Directory, or other cloud based system
- Understanding O365: Suite, environment, capabilities, plans, service descriptions and features
- Experience with desktop administration and remote desktop support
- Software/Hardware/Application troubleshooting
- Knowledge of concepts and best practices relative to call center methodologies
- Troubleshooting/Support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions, quick thinking, and takes a methodical approach to troubleshooting
- Excellent written and verbal communication skills
- Passionate about delivering the ultimate customer experience
- Demonstrated professionalism in resolving customer issues
- Success at working in a team environment where a customer obsessive culture is paramount
- Commitment to meet and exceed individual and team KPIs and make a difference by successfully exceeding expectations on established metrics
- Insightful, with the best and the brightest thinking with the capacity to gain an accurate and deep understanding, take action and follow through
- Work on help desk tickets some over the phone and some desk side support
- Support installation, configuration, and support of Microsoft Office 365 on various platforms
- Update O365 licenses, subscriptions and user management as necessary
- Provide world-class customer experience, and develop, foster and maintain highly effective interactions with customers and engineering teams
- Escalate product bugs or unresolvable cases, notice trends, and report reoccurring problems
- Accurately document all work performed through ticketing system including details and outcomes
- Participate in product testing, tool building and pilot new projects
- Stay up to date with technological changes in the industry with internal and external training
- Engage and empathize with customers to support and resolve technical issues through completion in a timely manner
- Collaborate with team members, sharing knowledge/guidance to enhance the customer experience and problem resolution
- Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations
Vacancy expired!
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