-
ID
#45003957 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-08-18 -
Deadline
2022-10-17
Helpdesk Technician
Texas, Austin, 73301 Austin USAPermanent
Vacancy expired!
- O365, Active Directory or other cloud-based system, and troubleshooting
- Understanding of O365 Suite and environment, capabilities, plans, service descriptions and features
- Experience with desktop administration and remote desktop support
- Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
- Knowledge of concepts and best practices relative to call center methodologies
- Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding
- Demonstrated professionalism in resolving customer issues and passionate about delivering the ultimate customer experience
- Success at working in a team environment where a customer obsessive culture is paramount
- Excellent written and verbal communication skills
- Demonstrated Execution: ability to take action and follow through
- Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics and commitment to meet and exceed individual and team KPIs
- Support installation, configuration, and support of Microsoft Office 365 on various platforms
- Escalate product bugs or unresolvable cases
- Notice trends and report reoccurring problems
- Participate in product testing, tool building and pilot new projects
- Collaborate with team members to enhance the customer experience
- Increase engagement with O365
- Update O365 licenses, subscriptions, and user management as necessary
- Ensure accurate and timely resolution of all assigned issues
- Accurately document all work performed through ticketing system including details and outcomes
- Engage and empathize with customers to support and resolve technical issues through completion
- Develop, foster and maintain effective working relationships with engineering to enhance the customer experience
- Share your knowledge with teammates and guide them in the resolution of complex technical problems
- Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations
- Stay up to date with technological changes in the industry with internal and external training
- Provide world-class customer experience, develop, foster and maintain highly effective customer interaction
Vacancy expired!
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