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    Apex Systems
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Service Desk

Texas, Austin, 73301 Austin USA

Job#: 1271276

Job Description: Service Desk

Location: Austin, TX

Duration: 6 month contract (with a very strong chance to extend or go full time)

If you meet all requirements and are interested in applying, please send an updated resume to

What You'll Do:
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow knowledge of help desk procedures, products and services
Required Knowledge and Skills:
  • 2+ years' experience IT Admin or computer engineering work
  • Experience with VMware View, SCCM, and Windows OS
  • Advanced troubleshooting, multi-tasking skills, Over the phone and in person technical support
  • Strong client-facing, customer service, and communication ( phone, email, in person)
If you meet all requirements and are interested in applying, please send an updated resume to

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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