ID
#31650149
Job type
Full-time
Salary
TBD
Source
Visa
Date
2022-01-14
Deadline
2022-03-15

Director - Global Services Client Solutions Architect

Texas, Austin, 73301

Full-time

Vacancy expired!

Job Description

Assume overall technical responsibility to ensure that CyberSource meets its Client contractual obligations and aspirations to deliver innovative payment solutions, globally and at scale for its Strategic Client portfolio.
Leverage understanding Clients’ business strategies/objectives and payments domain expertise to create solution approaches that are integrated in the Cybersource roadmap with a committed timeline and budget.
Act as the technical champion within CyberSource to advocate for Client’s priorities, while mindful and respectful of competing product development priorities and backlogs; simultaneously, manage client expectations and delivery timelines while ensuring the feasibility of solutions by mapping components to actual existing capabilities and assets.
Provide thought leadership on all payments and commerce-related matters in order to develop a vision for specific areas of solution with an eye toward applicability across the broader Strategic Client portfolio.
Engage Product Managers, Sales Engineers, Developers, Product Support, Partners and External vendors on solution scoping and business case creation for all net new development.
Design all payment flows, including data points and business processes working with Product Management and Partners to understand product gaps and timescales for delivery.
Drive coordination with core product teams to prioritize product changes and feature enhancements, identifying critical paths and risks.
Participate in the ongoing solution prioritization process for new or proposed client and partner initiatives to create fact-based assessments of projects with supporting recommendations for Executive Leadership.
Support a sustained level of involvement in the internal and external testing of all product, solution, and feature releases, to ensure that all requirements and flows meet defined requirements and quality standards.
Maintain high level of expertise across CyberSource products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.
Stay abreast of evolving payment technologies, innovations and strategic partners that may accelerate speed-to-market, or enhance our existing products and solutions.
Initiate solution ideation and execution to drive the creation of new solutions with CyberSource solution owners and product managers, as well as 3rd-party technology providers. Turns ideas into proof of concepts, prototypes, and technical artifacts to highlight our innovations, or to solicit client feedback on new product features or functionality.

Qualifications

Basic

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Professional

Successful candidates should have a minimum of 12+ years of business experience, with a significant portion of that time spent with a top tier payment gateway or Merchant Acquiring Institution

Technical

Advanced understanding of banking, payment card systems, payment methods and merchant acquiring and processing in the US, Europe and Asia Detailed and demonstrated experience in eCommerce, mobile and point-of-sale technologies Highly preferred to have an understanding of Fraud Management, PCI, Product Management and Marketing Principles Sound knowledge of strategic planning and merchant acceptance business acumen Current knowledge of emerging payment trends, players and competitive landscape

Business

Strong analytical, quantitative, commercial, project management and interpersonal skills Excellent written, verbal and presentation skills. Ability to synthesize information into key messages appropriate for the audience Ability to inspire and influence high-performing cross-functional teams that create innovative solutions that meet the needs of our global clients Disciplined and tolerant of ambiguity, with the maturity and capability to interact and influence across multiple organizational levels, internal and external to Cybersource and Visa Ability to interact with senior management; strong communication and presentation skills Intellectual curiosity and interest in digging into the detail, understanding data, making recommendations based on the data and using it to solve problems

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Vacancy expired!

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