Desktop System Analyst

We are excited to announce that we are currently looking for a

• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica’s business work
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standards
• Software and hardware installation, setup and configuration (e.g. system imaging)
• Software and hardware fault analysis, troubleshooting and fault resolution
• Occasionally conducting training programs such as brown-bag sessions designed to educate Informatica’s internal users about getting the most from their applications
• Provide second-level application support for various productivity applications and tools
• IT support as part of project roll-outs and migrations
• Ensuring that IT services meet and at times exceeds customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Regional testing of software patches, updates, and new software packages
• Collecting, tracking and documenting information as part of the inventory of IT assets
• VIP Support including laptop health checks for C Level executives
• Creating and maintaining technical and KB documentation and procedures
• Minimum of 1 year of experience in a desktop support role in IT
• Must have very good knowledge of computer hardware and software in general
• Proven track record supporting MS Windows operating systems (particularly Windows 10), Active Directory and MS Office (including MS Outlook)
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience in a Customer Support call center environment
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
• Experience setting up and configuring Lenovo laptops