-
ID
#15582301 -
Job type
Permanent -
Salary
TBD -
Source
Perspecta -
Date
2021-06-17 -
Deadline
2021-08-16
NOC Network Administrator/Engineer
Texas, Austin, 73301 Austin USAPermanent
Vacancy expired!
- Current/Active DoD Secret clearance
- DoD 8570.1-M IAT level II certification (CompTIA CySA+, CompTIA Security+, CCNA-Security, GICSP, GSEC, or SSCP).
- Strong understanding of universal network services (DNS, HTTP, LDAP, DHCP).
- Strong understanding of typical infrastructure services (e.g. MySQL or other DBs, OpenSSH).
- Must be proficient with all Microsoft O365 applications/services/tools.
- Ability to support shift work in a 24x7x365 NOC environment.
- Experience in working with Tier II and Tier III support and handling the incident management workflow.
- Experience performing network monitoring in a virtual environment.
- Understanding of network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Strong troubleshooting skills in SNMP, Connectivity, Hardware, Software, Agents.
- Ability to work independently and as a member of a team to deliver high quality work.
- Strong oral and written communication and organization skills.
- Ability to communicate clearly, both verbally and in writing, to IT and non-IT staff.
- Strong analytical and problem-solving skills.
- Microsoft Certified Azure Fundamentals
- Experience with Azure Monitor and Sentinel
- Previous experience with documentation and content management and development of process documentation
- Experience with SAFe methodology
- Working knowledge of Azure Network Performance Monitor (NPM), Azure Monitor, NPM for Azure Express Route, Azure Security Center and Azure Network Watcher.
- Experience with integration of network/monitoring products with a ticketing system.
- Experience working in an enterprise cloud operations environment.
- Knowledge of DoD networking and IA policies and regulations.
- Experience using automation tools (Chef, Puppet, Ansible)
- ITIL V3/4 Foundation Certification
- Experience with IT Service Management tools and continuous service improvement
- Perform triage and troubleshooting for network/systems issues, document steps taken and to escalate to appropriate service support groups.
- Responsible for the monitoring, updating, incident management, troubleshooting, and event log reviews-interpretation-prioritization for networks and network elements (NEs); LANs, WANs, intranet, routers, switches, servers, secure cloud gateways and wireless systems.
- Acts as first tier in alert response, incident management, and resolution by identifying networks and network elements related incidents and issues; system, application, performance degradation or unavailability and suggest ways and means of improvement.
- Employs production monitoring tools to ensure that all systems & applications are running and available and operating on the latest operating systems and versions of software and firmware.
- Perform installation, configuration, test, maintenance and upgrade of network management tools and corresponding operating systems.
- Conduct routine tasks such as script execution, network connectivity tests, patching OSs and applications, trouble-shooting systems.
- Perform remedial maintenance inspections and services. Add, modify, move, patch, and delete on applications, systems, and infrastructure services.Ensure proper records of such activities is maintained.
- Make recommendations on where improvements can be made within Azure Monitor, Aruba AirWave, and other innovative tools to add to the vNOC's capability.
- Develop automation to better correlate data and ensure only actionable incidents are created for the operations teams to respond to.
- Provide best practices recommendations to help filter out false positive alerts.
- Use all vendor and internal resources to isolate and fix issues as per performance metrics, service level agreements (SLAs) and expectations of clients.
- Collect, assess, and report on performance of network elements and applications and Work with the technical and other teams to generate and update knowledge base articles.
- Assist in developing metric based reporting for the NOC.
- Develop, update and maintain NOC monitoring operating process and procedures.
- Follow processes and procedures to support Network Operations and the MSM (Modern Service Management) team.
- Update and maintain System Operating Procedures (SOP) documentation.
- Coordinate communication between the various IT service operations groups and organizations that have been affected by the breakdown.
- Take note of performance issues that occur regularly and communicate with affected organizations staff.
Vacancy expired!
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