-
ID
#13942415 -
Job type
Permanent -
Salary
TBD -
Source
CPI Card Group -
Date
2021-05-20 -
Deadline
2021-07-19
Technical Specialist
Tennessee, Nashville, 37211 Nashville USAPermanent
Vacancy expired!
T he Technical Specialist is responsible for providing effective customer service and technical support for all internal and external CPI Card Group customers by utilizing excellent, in-depth technical knowledge of company products and programs as well as industry trends.
Duties and Responsibilities:- Provide excellent customer service on the phone and in-person and via email in a call center environment.
- Provide daily assistance to existing clients by being primary contact for technical support by answering technical questions, trouble shooting, and implementing program changes.
- Act as an empowered liaison between CPI Card Group external clients and CPI Card Group internal customers (Graphic Design, Information Technology, Printing, and Fulfillment) to provide exceptional service to clients.
- Promote product awareness through analysis of client needs and suggesting marketing material to distribute.
- Communicate effectively to clients, department head via written and verbal reports.
- Monitor ongoing customer issues to ensure resolution.
- Assist in deployment to customers. Report on traffic and trends and on technical competitor tools and strategies.
- Provide technical training and support to customers. Develop technical support and training tools that increase system usability and both technical and end-user documentation.
- Understanding of DHCP, Firewalls, web services, and IPSec VPN concepts
- Strong analytical and technical problem solving skills in order to identify and resolve unique problems.
- Adaptable to change, handling multiple projects at once, working in a fast paced environment.
- Attention to detail in the individual processes is important to overall project.
- Excellent written and oral communication skills as well as strong interpersonal skills.
- Computer literacy, including MS Excel, Word, and Outlook.
- Excellent typing skills Strong multitasking skills
- Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.
Vacancy expired!
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