Help Desk Support / Member Services

We're looking to hire for our Purchasing Department a Member Support Analyst

M-F, 8:00am to 5:00 pm ONSITE

You will be assigned a base of accounts and provide Tier 1 technical support as well as overall Department support for incident resolution and requests reported by the account base.

What are the desired traits/experiences that the Manager would most like to see?

1. Customer Service Skills- answering phone calls, professional language and interaction skills

2. Computer literacy, use of Microsoft Office products, reading comprehension, solid communication skills, some data analytics, ability to use multiple applications for tasks

Preferred:

Competency in call center tracking tools

Prior experience supporting members in use of application software.

Proficiency in using support software tools.

Customer service orientation and/or prior customer service training.

Strong understanding of security-related procedures.

PLEASE SEND RESUME