-
ID
#21303502 -
Job type
Permanent -
Salary
$60,000 - $80,000 -
Source
Ingram Barge -
Date
2021-10-12 -
Deadline
2021-12-10
Senior Client Support Engineer
Tennessee, Nashville, 37201 Nashville USAPermanent
Vacancy expired!
- Providing helpdesk support and resolving problems to end-user satisfaction
- Modifying configurations, utilities, software default settings, etc. for local and remote workstations
- Monitoring and quickly responding to requests received by the Solution Center
- Monitoring tickets assigned to the queue and process first-in first-out based on priority
- Assigning users and computers to proper groups in Active Directory
- Document internal procedures
- Installing, testing and configuring new workstations, peripheral equipment and software
- Maintaining inventory of all equipment, software and software licenses
- Reporting issues to the Solution Center for escalation
- Performing timely workstation hardware and software upgrades as required
- Partnering with outsourced technical support
- Bachelor’s degree or equivalent work experience
- 3+ years of experience
- Ability to lift to 75 lbs. on a regular basis
- Help mentor more junior support engineers
- Ability to concurrently manage several large and technically complicated support issues
- Assist lead with support/engagement of contract resources
- Participate in rotation for after-hours support point of contact
- Windows and Mac desktop and laptop computers
- Application packaging and deployment
- Monitors and other peripherals
- Network and local printers
- Active Directory objects, including users, groups, computers, and related security
- Exchange and O365 basic administration
- Current Windows operating systems with Microsoft Office, Outlook, & Teams
- Apple and Android mobile devices
- Intermediate network knowledge, including IP, DNS, DHCP, Routing, Switching, Wifi, and basic knowledge of Power Shell
- Strong customer service orientation
- Strong verbal and written communication skills
- Effective interpersonal skills
- Experience working in a team-orientated, collaborative environment
Vacancy expired!
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