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  • ID
    #21303502
  • Job type
    Permanent
  • Salary
    $60,000 - $80,000
  • Source
    Ingram Barge
  • Date
    2021-10-12
  • Deadline
    2021-12-10
 
Permanent

Vacancy expired!

Senior Client Support Engineer Ingram Barge is looking for a

Senior

Client Support Engineer to join the team in our

Nashville, TN office. In this role, you’re the go-to person to solve our associates’ technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile devices). You will also get the chance to work with our infrastructure teams allowing for growth opportunities. We’re looking for someone who is friendly, knowledgeable, and able to breakdown technical jargon into user-friendly language. Because this role serves as the “Face of IT”, your ability to work collaboratively alongside other technology teams is important.

What you will be doing:
  • Providing helpdesk support and resolving problems to end-user satisfaction
  • Modifying configurations, utilities, software default settings, etc. for local and remote workstations
  • Monitoring and quickly responding to requests received by the Solution Center
  • Monitoring tickets assigned to the queue and process first-in first-out based on priority
  • Assigning users and computers to proper groups in Active Directory
  • Document internal procedures
  • Installing, testing and configuring new workstations, peripheral equipment and software
  • Maintaining inventory of all equipment, software and software licenses
  • Reporting issues to the Solution Center for escalation
  • Performing timely workstation hardware and software upgrades as required
  • Partnering with outsourced technical support

What we’re looking for:
  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience
  • Ability to lift to 75 lbs. on a regular basis
  • Help mentor more junior support engineers
  • Ability to concurrently manage several large and technically complicated support issues
  • Assist lead with support/engagement of contract resources
  • Participate in rotation for after-hours support point of contact

Technology in use (Experience with several of these preferred):
  • Windows and Mac desktop and laptop computers
  • Application packaging and deployment
  • Monitors and other peripherals
  • Network and local printers
  • Active Directory objects, including users, groups, computers, and related security
  • Exchange and O365 basic administration
  • Current Windows operating systems with Microsoft Office, Outlook, & Teams
  • Apple and Android mobile devices
  • Intermediate network knowledge, including IP, DNS, DHCP, Routing, Switching, Wifi, and basic knowledge of Power Shell

Soft skill requirements:
  • Strong customer service orientation
  • Strong verbal and written communication skills
  • Effective interpersonal skills
  • Experience working in a team-orientated, collaborative environment

Vacancy expired!

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