-
ID
#13102440 -
Job type
Permanent -
Salary
Depends on Experience -
Source
Expedient -
Date
2021-04-16 -
Deadline
2021-06-15
Entry-Level Technical Support Representative
Tennessee, Memphis, 37501 Memphis USAVacancy expired!
Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. We are a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for 6 years and ranked among the Top 3 Managed Service Providers globally. We're hiring an Entry-Level Technical Support Representative in our Memphis Operations Support Center. The role provides a fast-track opportunity to promotion and career growth through training on a variety of technical platforms including virtualization, networking, managed backups, Windows, Linux/Unix and infrastructure. The role has a formalized training plan that covers the technology and the business of Expedient and the Infrastructure as a Service (IaaS) industry. The successful candidate will be passionate about IT and have a desire and ability to learn and grow his/her IT career. The position works a required schedule of Monday through Friday from 7:30am to 4pm.
PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Under the COVID-19 restrictions, the majority of our employees are currently working remotely. However, there are critical positions, such as this one, that require a physical presence, on-site in the data center. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center. Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.Applicants should be able to show experience with IT and technology; acceptable experience can include self-study, technical school or work experience. This is a great opportunity for someone looking to start his or her IT career with growth potential, professional development opportunities and the chance to work with a wide variety of technologies.Responsibilities:- Handle Tier 1 job tickets such as tape back-ups, setup of hardware for new hires, etc.
- Follow strict security protocol to allow client access requests inside the data center using specific access control criteria
- When necessary, enforce security protocols for example, if a client requests to remove equipment without prior notification or as per contractual obligation
- Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
- Cover the front desk phone, and conduct physical and virtual security checks
- Process and prioritize client and employee technical requests by phone, email or in person
- Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
- Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
- A strong desire for a career in IT and/or technology and evidence showing IT experience
- Associate degree in a technical discipline or technical equivalent work experience
- Previous exposure to or experience in an IT environment
- Previous customer-service work experience
- Must be professional and patient at all times, as this is a client-facing role
- Excellent written and verbal communication skills
- Strong analytical and independent problem-solving skills
- Ability to prioritize and manage multiple responsibilities that are time-sensitive
- Having a willingness and ability to learn quickly our technology, etc.
- Must pass pre-employment screens
- Sitting - stationary/seated position during the work day in order to check in visitors
- Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
- Lifting - frequently lifts light-weight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
- Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitors badge, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required
Vacancy expired!