Senior Support Desk Engineer

Knoxville, TN | Senior Support Desk Engineer | Full timeWe are actively recruiting a

• Resolves technical issues for clients following appropriate policies and procedures
• Provides top level phone and/or remote support to clients
• Serves as an escalation point and mentor for Support Desk Engineers and Support Desk Technicians
• Performs proactive tasks, where WFIT Clients are concerned, in order to help newly onboarded businesses reach a healthy baseline
• May include Active Directory Health, Network Time Synchronization Issues, virtual machine and host health etc.
• Will understand performance indicators and interactions between servers and desktops and across various virtualization platforms
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup and enterprise email administration
• Updates tickets through our current ticketing system according to established guidelines
• Troubleshoots and quickly and completely resolves client issues over the phone and on site
• Trains clients on system use

• Active Directory Deployment
• Virtualization (Hyper-V and VMware)
• Workstation Deployment
• PC & Server Support
• Customer service
• Network support (Extreme and Aruba network equipment)
• VLAN, Spanning Tree, IP Space
• Routing (a plus)
• Internet and DNS

• Associates or Bachelor's Degree in Information Technology or Computer Science related field
• 5 years of experience
• Prior experience working with a MSP
• CompTIA A+, CompTIA Network+. Certifications a plus