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  • ID
    #4606287
  • Salary
    TBD
  • Source
    M&T Bank
  • Date
    2020-08-18
  • Deadline
    2020-10-17
 
Full-time

Vacancy expired!

R17177Overview:Specializes in our branch customer experience through lobby management, transactions, and servicing interactions for retail and business customers. Identifies walk-in customers' needs through the Bank’s retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.Primary Responsibilities:

Educate customers on current bank processes, solutions, deposits and other convenience services/available channels

Fluently use needs assessment to facilitate reactive account opening.

Explain features and benefits of solutions (e.g. credit cards, overdraft line of credit, installment loans) and have basic knowledge of when it is an appropriate solution

Open new Demand Deposit/Time Deposit/IRA accounts and explain the features, benefits and disclosures associated with each

Explain at a high-level criteria used to decision loan applications

Transition service/sales consultation to account opening process

Field inbound customer inquiries and provide solution-based recommendations

Complete Business Banking Customer Refresh Activities

Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires

Assist and stay current with the Business Banking AML/KYC/BSA process

Review, approve and help resolve customer Business Banking Customer overdrafts

Introduce business Banking Partner when servicing need represents and opportunity for a product solution

Assist business customers with deposit and loan servicing needs. Build a rapport with new clients.

Perform retail transactions.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.The position is a key driver of branch referrals that assist the branch team achieve annual sales goals.The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.Education and Experience Required:High school diploma or equivalent (GED) and a minimum of 1 year proven retail sales, call center, customer service, or telesales experience.Strong verbal communication and interpersonal skillsAbility to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints in a team environment.Proficient with internet user-level technologyEducation and Experience Preferred:Bilingual based on branch needsProven referral and/or sales abilityPhysical Requirements:Ability to stand for long periods of timeProlonged use of hands and fingersAbility to lift light to heavy objects weighting 5 lbs. to 30 lbs.Ability to read fine printAbility to interact with customers in an open face-to-face work environmentLocationClarksville, Maryland, United States of AmericaAt M&T Bank, we understand what's important when you're considering a career. M&T strives to be the best company our employees ever work for, the best bank our customers ever do business with, and the best investment our shareholders ever make.The key features of our culture are our:

Heritage of strength and stability

Exceptional and long-tenured employees

Focus on long-term client relationships

Commitment to the communities we serve

Commitment to our shareholders

When applying for a job at M&T Bank, candidates are required to complete a candidate profile.If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact us at careersitesupport@mtb.com for further assistance.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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