Senior Support Analyst, Acute Clinical Systems

POSITION SUMMARY:The Senior Support Analyst, Acute Clinical Systems provides support for the Cerner EHR platform, along with related systems as the front-line support for LifePoint hospitals. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Support and administer configuration changes within Cerner and at times consult on other clinical changes outside of this specific focus area. Assist all Cerner facilities with build, configuration, change management, and support needs. Ensure we prioritize incoming change requests, prioritize those, follow change management and informatics governance processes and procedures, communicate with transparency when new changes require downtime or impact to other solutions, and adhere to strict production environment guidelines to maintain an optimal Cerner multi-tenant environment. Work collaboratively with vendors, Hospital Support Center (HSC) Quality, Operations, HITS teams, and hospital teams in determining and implementing solutions which support quality and regulatory initiatives, workflow challenges, and user experience. Assist in system architectural development (i.e. building tests, panels/profiles).Work with Lifepoint clinical operations to develop standard reporting needs and deploy these reports to all the required facilities.Review, coordinate, and assist in the development of new enhancement testing and implementation project plan for new installations.Monitor new system setup and training to ensure following Company operational guidelines.Regular and reliable attendance.Perform other duties as assignedAdditional Information: Position primarily serves internal co-workers.Access to and/or works with sensitive and/or confidential information.Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.KNOWLEDGE, SKILLS & ABILITIES:The requirements listed below are representative of the knowledge, skills and/or abilities required.SUPERVISORY RESPONSIBILITY: NoneSkills and Abilities:Business Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.Moderate Computer Skills Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Moderate Communication Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management. Routine Business Problems Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Job Specific Impact Decisions generally affect own job or assigned functional area.Moderate Independent Judgement Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.Moderate Planning/Organization Handle multiple tasks simultaneously with moderate complexity.PHYSICAL AND MENTAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.Noise level in the work environment is typical for an office and/or hospital environment.Minimum overnight travel (up to 10%) by land and/or air.Education:Bachelor’s Degree required or equivalent years of experience.Experience:Minimum 3 years’ technical support experience, preferably in a healthcare setting,or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.Certifications:N/ALicenses:N/AJob: Please select a valid job field Organization: LifePoint Health Support Center Title: Senior Support Analyst, Acute Clinical Systems Location: Tennessee-Brentwood Requisition ID: 7410-6917